First Annual Parature Legend Makers Award Presented at ParaFest ‘08

ANGEL Learning Recipient of Parature Excellence Award for Customer Service and Support

Vienna, VA - April 9, 2008 - Parature, a global leader in on-demand customer service software, announced today that ANGEL Learning, recognized innovator of enterprise e-learning software and services, is the recipient of the first annual Parature Legend Makers Award. This award for excellence in customer service and support was presented at Parature’s fourth annual users’ conference, ParaFest ‘08 that was held April 2 – 4, 2008 at the Green Valley Ranch Resort, Spa & Casino in Las Vegas, NV. The innovative conference was the company’s largest users’ event yet bringing Parature customers from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.

“ANGEL Learning is honored and delighted to receive the first annual Parature Legend Makers Award,” stated Don Scifres, Vice President, Services, ANGEL Learning. “Parature is light-years ahead of other service software in both ease of use and in offering a comprehensive solution. We appreciate its flexibility in workflows, routing and alerts. Unlike other software, the real power of Parature is that we can tailor it to our people and processes, rather than the other way around. Parature products and services represent a new way of thinking about customer service where proactive support and self-service are made simple.”

ParaFest ’08 featured an exciting mix of case studies, best practices workshops, and hands-on training sessions led by Parature customers and other industry experts. Attendees had the unique opportunity to exchange ideas and network with their peers as well as with Parature executives and staff. Attendees were able to take advantage of the Parature Solutions Center where users met with Parature experts to experience new products and learn best practice tips and techniques for using Parature software.

“We are proud to have presented the 2008 Parature Legend Makers Award to ANGEL Learning,” stated Duke Chung, Parature CEO and President. “ANGEL Learning provides their customers with support 24/7, 365 days a year. Only one out of every five visitors to their support site is submitting a customer support ticket, 80% are resolving their issues through self-service. This is a true testament to the power of effective self-service and ANGEL Learning has proven they are dedicated to providing their customers with the smartest, most effective customer service and support possible.”

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

About ANGEL Learning

ANGEL Learning, Inc. develops and markets enterprise elearning software. Our flagship products are the ANGEL Learning Management Suite and the ANGEL ePortfolio system. Our products have been honed by use – with millions of students and instructors served from K to corporate. We enjoy a reputation for creating products with exceptional ease of use, excellent vision into learner progress and for keeping our commitments. ANGEL LMS won the Software & Information Industry Association CODiE award for Best Postsecondary Course Management Solution in both 2006 and 2007 and is the only product to win the award two years in a row. Educators ranked ANGEL first in customer satisfaction in the IMS GLC Learn-Sat awards. ANGEL world headquarters are in Indianapolis, Indiana. To learn more about the ANGEL difference, visit us at www.angellearning.com.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com