Parature Named to JMP Securities 2009 Hot 100

JMP Securities Selects Parature as One of the Best Privately Held Software Companies

Vienna, VA - June 18, 2009 - Parature, a global leader in on-demand customer service software, announced today that it has been selected as a Hot 100 private software company by JMP Securities’ software research team. JMP Securities, headquartered in San Francisco, CA, is a full-service investment bank that provides equity research, institutional brokerage and investment banking services to public and private growth companies and their investors.

JMP Securities selected Parature as a Hot 100 private software company based on data collected by their research team’s work in the software segment. They identified companies that are involved in key trends, such as Software-as-a-Service (SaaS), those that have proven themselves as leaders in their segment based on recognition for their products and services – SmartCEO Future 50, Customer Interaction Solutions Product of the Year, SIIA CODiE Finalist, SSPA Recognized Innovator, TMC CRM Excellence Award; demonstrated corporate growth with such recognitions as – Deloitte Technology Fast 500, Inc. 5000, Software 500; and venture capital investments from top tier firms, such as Accel Partners, Sierra Ventures and Valhalla Partners.

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.

“Parature is honored to be selected as a Hot 100 software company by JMP Securities,” stated Duke Chung, Parature CEO and President. “We have attained tremendous recognition for our product excellence and corporate growth which we attribute to the world-class products we deliver, the vast market we serve, and the visionary customers we support. Parature is committed to setting the standard for support teams worldwide and will continue to bring the most innovative products to market. Our customer service software suite, which integrates a customer portal, knowledgebase and ticketing in one dynamic, tightly unified system that can manage all the support needs of any organization, provides the smartest, most efficient way for organizations to support their customers.”

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com