Press Releases - 2010

Latest Parature news

Read about all the latest Parature news, including product announcements, new customers, awards, and events.
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Parature Releases Integrated Campus-Wide Support Solution for Educational Institutions to Manage the Entire Student Life-Cycle
New Version of Parature for Education Includes Industry’s Only Support for New Communication Channels, Including Facebook and Twitter, Helping Institutions Support their Students within Social Communities
07/26/2010

Parature Best Practices Webinar Explores Strategies for Providing Great Customer Service in Social Channels
Rich Gallagher, Communications Skills Expert and Bestselling Author, Will Discuss How to Leverage Social Media for Better Service
07/22/2010

Parature Receives 2009 Communications Solutions Product of the Year Award
Parature Customer Service™ Software Recognized for Outstanding Innovation
07/07/2010

Parature Best Practices Webinar Explores Strategies for Improving the Customer Experience
Lisa Ford, Customer Service Expert and Author of Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations, Will Present Why Customer Service is Not Enough
06/18/2010

Parature ‘Changes the Game’ – Unveils New Version of Parature for Gaming
Facebook and In-game Support Provide a Richer Player Experience while Reducing Costs for Gaming Companies
06/17/2010

Parature Best Practices Webinar Explores How to Build a Culture of Customer Loyalty
Lorraine Grubbs, Former Southwest Executive and Author of Lessons in Loyalty, to Discuss How Southwest Built and Maintains One of the Most Faithful Customer Bases
05/18/2010

Parature Announces Parature for Facebook™
Parature Unveils the First Facebook Application for Multi-Channel Customer Service; Rosetta Stone
05/05/2010

Parature CEO Opens ParaFest ’10 with General Session Welcome Address in Las Vegas, Nevada
Tim Davenport Welcomes Customers, Partners and Prospects to Parature’s Worldwide Users’ Conference
05/05/2010

Former Head of Training at Disney University, Doug Lipp, Delivers General Session Keynote Address at ParaFest ’10 in Las Vegas, Nevada
Respected Author and Speaker on International Leadership, Customer Service & Change Management Captivates Audience at Parature’s Worldwide Users’ Conference
05/05/2010

Third Annual Parature Legend Maker Awards Presented at ParaFest ’10
Coremetrics and TMA Resources Recipients of Parature Award for Excellence in Customer Service and Support
05/05/2010

Parature Best Practices Webinar Explores the Customer Experience Philosophy of One of the United Kingdom’s Most Successful and Recognized Brands
Successful Entrepreneur and Co-founder of Coffee Republic, Sahar Hashemi, will Discuss the Importance of the Customer Experience when Building and Maintaining a Corporate Brand
04/26/2010

Parature Chief Financial Officer Named Washington SmartCEO Magazine SmartCFO
Robert Aldrich Recognized for Financial Expertise and Successful Leadership
04/23/2010

Parature Best Practices Webinar Explores the Importance of the Customer Experience
Jay Topper of Rosetta Stone and William Band of an Independent Research Firm Discuss Why the Customer Experience Matters Most and Rosetta Stone’s Strategy for Customer Success
04/16/2010

Parature Receives 2010 CRM Excellence Award from Customer Interaction Solutions Magazine
Parature Customer Service Software Honored for Helping Clients Improve CRM
04/12/2010

Parature Vows to Have Helpstream Customers Live on Its Customer Service Software Suite by the End of April
Companies that Leverage Parature’s ‘Helpstream Switch Easy’ Program Will Not Suffer a Lapse in their Customer Service and Support
04/06/2010

Parature Best Practices Webinar Explores How to Become a Customer Service Model of Success
John Ragsdale of TSIA and Paige Newcombe of Coremetrics Discuss How to Facilitate Organizational Change that Results in ‘Metrics that Wow’
03/29/2010

Parature Launches ‘Helpstream Switch Easy’ Program
Marketo Leverages New Program and Selects Parature Customer Service™ Software to Manage Customer Support
03/26/2010

Parature Selected as a Finalist for 2010 CODiE Awards
Parature Recognized for Product Excellence in the Best Relationship Management Solution Category by Software & Information Industry Association
03/15/2010

Digital Media Exchange Selects Parature Customer Service™ Software to Support their Gaming Community
On-demand Customer Service Software Selected for its Virtual Worlds and Gaming Features
03/15/2010

Parature Founder and Chief Strategy Officer to Present at Montgomery Technology Conference
Duke Chung to Speak on Customer Service in the Cloud at the 7th Annual Technology Conference
03/05/2010

Parature and ARH Announce Strategic Partnership
Leading Customer Service Software Provider and Recognized 8(a) Information Technology Provider Partner in the Federal, State and Local Government Sectors
03/03/2010

Parature Opens Nominations for Third Annual Legend Maker Award
Parature Award for Excellence in Customer Service and Support to be Presented at ParaFest ‘10
02/24/2010

Parature Founder and Chief Strategy Officer to Present at Pacific Crest’s 2010 Emerging Technology Summit
Duke Chung to Speak on SaaS at the 5th Annual On-Demand Conference
02/24/2010

Parature Best Practices Webinar Demonstrates How to Manage Challenging Customer Interactions
Communications Skills Expert Rich Gallagher to Demonstrate Effective Strategies for Turning Negative Customer Situations into Positive Interactions through Real Life Scenarios
02/23/2010

Parature Vice President of Marketing to Speak at Thomas Weisel Partners’ 2010 Technology and Telecom Conference
Gary McNeil Presents Parature to Technology Industry Experts and Investors
02/09/2010

Parature Announces Winter 2010 Customer Advisory Council
Esteemed Parature Customers Gather to Share Valuable Ideas on Future Products and Services
02/08/2010

Parature Announces Its ‘Best Practices in Customer Service’ Webinar Series
Industry Experts to Discuss Thought Provoking Trends for Exceptional Customer Service
01/31/2010

Parature Announces Sahar Hashemi, Co-Founder of Coffee Republic, as the Keynote Speaker for its European Users’ Group
European Event to Feature Respected Entrepreneur and Lecturer
01/30/2010

Parature Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Parature Customer Service™ Software Honored for Exceptional Innovation
01/30/2010

Parature Announces 2010 European Users’ Group
Customer Service and Support Thought Leaders Will Gather in London to Discuss Industry Best Practices
01/18/2010

Parature Best Practices Webinar Explores the Success of the Nordstrom Customer Focused Culture
Bestselling Author Robert Spector to Break Down the Elements of the Nordstrom Philosophy to Customer Service
01/15/2010