Press Releases - 2006

Latest Parature news

Read about all the latest Parature news, including product announcements, new customers, awards, and events.
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Parature Announces 2007 Product Advisory Board
Customers share invaluable insight to enhance Internet-based customer support software
12/12/2006

Parature CEO to Keynote Northern Virginia Technology Council ‘Meet the Capital Players’ Event
Duke Chung to Discuss How Parature Evolved from Dorm Room to Boardroom
12/06/2006

Caselle Provides Service to Government Agencies with Parature Customer Support Solution
Online Support Portal, Surveys, Knowledge Base Play Key Role in Positive Customer Experience
11/27/2006

Parature Wins ‘Outstanding Website’ WebAward from Web Marketing Association
Corporate website honored during international competition for creativity, design, and support capabilities
11/15/2006

Parature Names David King Vice President of Sales
Twelve-year technology sales veteran brings strong track record of revenue growth
10/25/2006

Parature Showcasing Campus Support Solution at Educause 2006 Conference
Easy-to-Use Software Powers 24x7 Assistance for Higher Education Students, Faculty and Staff
09/21/2006

The Weather Channel Interactive Forecasts Customer Trends and Provides Proactive Support with Parature
Industry leader uses Customer Support Solution across seven departments, with more to come
09/11/2006

Parature Showcasing Customer Support Solution at Gartner CRM Summit
Easy-to-Use Software Powers 24x7 Customer Assistance via Multiple Channels
08/29/2006

Parature Increases Number of Users by 60% in Past Year
Growth credited to strong company execution, innovative software and successful customers
08/21/2006

Parature Names Elaine Harvey Vice President of Engineering
Eighteen-year software development veteran brings solid track record of management success
08/14/2006

e-MDs Provides Critical Service to Doctors with Parature Customer Support Solution
Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience
08/07/2006

World’s Largest Roommate Matching Service Reduces Service Requests By 50% With Parature
RoommateClick Increases Customer Support Efficiency and Gains Critical Insights with Parature Customer Support Solution
07/25/2006

BuilderMT Increases Customer Satisfaction From 66% to 90% in Less Than a Year with Parature
Higher Percentage of Profit on Support Revenues Due to Streamlined Processes, Increased Efficiency, Productivity
07/20/2006

Parature Showcasing Campus Support Solution at WEBCT IMPACT 2006 Conference
Easy-to-Use Software Powers 24x7 Assistance for Higher Education Students, Faculty and Staff.
07/10/2006

Parature Secures $13.5 Million in Venture Capital
Series A Financing from Valhalla Partners and Sierra Ventures
07/03/2006

ParaFest ’06 to Feature Yankee Group Analyst and Help Desk Guru
Parature Third Annual User Conference to be Held November 5-7, 2006 in Washington, DC
06/26/2006

IPTV Services Platform Provider Takes Customer Support to Higher Level with Parature Solution
Minerva Networks Tracks Support Interactions, Incorporates Self-Service and Manages Service Quality
06/13/2006

Colorado vNet Increases Efficiency, Gains Critical Insights with Parature Customer Support Solution
Home Automation Technology Provider Benefits from Ease-of-Use, Customization, Accessibility of Internet-based Software
06/06/2006

Capitol College Gives Personalized Support from a Distance with Parature Campus Support Solution
Web-based Help Desk Software Enables Customized, 24x7 Support for Students Taking Courses Online
06/01/2006

Parature Offers Talisma Customers Free Migration and Set-up
Robust reporting, easy customization, continuous innovation just some benefits of switching to Parature
05/23/2006

Parature Unveils Results of Nationwide Survey of Customer Support Professionals
Findings Reveal Trends in Both Costs and Methods for How Large and Small Organizations Support Their Customers
05/22/2006

Parature Selected to Present at MAVA Capital Connection 2006 Venture Capital Showcase
Company Chosen by Mid-Atlantic Venture Association as One of the Hottest Companies in the D.C. Region
05/16/2006

Parature Nationwide Tour of Customer Support Coming to Boston
Support Professionals to Gain Valuable Insights and Best Practices from Successful Industry Peers
05/08/2006

Parature Maintains 96% Self-Service Rate Using Own Customer Service Software
Company Rate Double the Average Business Self-Service Statistics
04/26/2006

Parature and Five Guys Restaurant Partner for Workplace Morale Initiative
04/24/2006

Parature One of Top 50 Best Places to Work in Greater Washington, D.C. for Second Consecutive Year
Washington Business Journal Names Company One of Best Employers in Region
04/04/2006

Parature CEO to Present at 2006 Society for the Advancement of Management International Business Conference
Duke Chung to Share Insights on Using Internet-based Solutions for Competitive Advantage
04/03/2006

Parature Maintains 98% Successful Customer Support Solution Implementation Rate
Significantly Higher than CRM Industry Average of 15-55% Deployment Rate
03/31/2006

Parature CEO Recognized as Reader Favorite by Fast Company Magazine
Duke Chung Acknowledged as Visionary Innovator in Customer Support Technology
03/14/2006

Real Estate Software Provider Using Parature to Turn Reactive Customer Support into Proactive Help
Ease-of-use, extensive knowledge base, surveying and reporting all keys to success
03/06/2006

TMA Resources Selects Parature’s On Demand Help Desk Software
Software provider’s strategy includes extending help desk to mobile devices to provide continuous customer support
02/22/2006

Parature CEO Duke Chung Featured Panelist at Executive Biz Customer Strategies Event
Chung to Reveal Latest Customer Support Tactics and Technology
02/21/2006

Parature Reports 2005 Best Year Ever, Plans Activities to Continue Momentum in 2006
Record customer retention rate, business and industry accolades and significant client additions set stage for 2006
02/06/2006

Parature and Blackboard Incorporate Google into Customer Self-Support
Google Enterprise Search Facilitates Best Answers to Client Questions in Less Than .14 Seconds
01/04/2006