Press Releases - 2007

Latest Parature news

Read about all the latest Parature news, including product announcements, new customers, awards, and events.
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Parature CEO and President Elected to the Board of Monte Jade Science & Technology Association of Greater Washington, DC
12/28/2007

Parature Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Parature Software Honored for Outstanding Innovation
12/10/2007

Parature Announces Strategic Partnership With Chateaux Software
The Global Leader in On-Demand Customer Support Software Partners with the Premier Information Technology Consulting Firm
12/06/2007

Parature Launches Industry’s Most Revolutionary On-Demand Customer Support Software
Parature Fall ’07 is Embraced by Customers All Over the Globe in the Industry’s Most Highly Anticipated Product Release
12/03/2007

The American Institute of Chemical Engineers Selects Parature On-Demand Support Software for Associations
Integrated Software Suite Provides Ability to Manage and Prioritize Internal and External Support Requests
11/29/2007

Parature and TMA Resources Announce Strategic Partnership
The Global Leader in On-Demand Customer Support Partners with the Leading Provider of Association Management Software
11/15/2007

Parature Releases Free White Paper on Getting Your Software as a Service
White Paper Explores the Top Reasons Companies Opt to Get Their CRM Functionality On-Demand
11/13/2007

ParaFest ’08 to Feature Bestselling Author and International Speaker on World-Class Customer Service
Parature Announces Robert Spector, Author of The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company as the Keynote Speaker for Their Worldwide Users’ Conference
11/07/2007

Parature CEO and President to Present at the 2nd Annual Software & Information Industry Association OnDemand Conference
Duke Chung to Present an Overview of Parature On-Demand Support Software at an Industry Conference for Enabling and Delivering Software-as-a-Service
11/06/2007

Linden Lab Selects Parature On-Demand Customer Support Software
Creators of Second Life Deliver Revolutionary Customer Support to their Virtual Residents
10/29/2007

Parature to Unveil Fall ’07 Product Release
Parature’s Latest Product Offering Continues to Set the Standard for the Industry
10/26/2007

Parature Best Practices Webinar Explores World-Class Customer Support Techniques
Industry Thought Leader Carlos Quezada to Discuss the Top 10 Support Techniques for Technology Organizations
10/24/2007

Parature Named A ‘Great Place to Work’ by The Washingtonian Magazine
Parature is Recognized as One of the Top Three Software Companies in the Region
10/18/2007

Parature Releases Free White Paper on Customer Support In a Web 2.0 World
White Paper Explores How to Leverage Technology to Enable Customer-Self-Service and Reduce Calls and Emails by Up to 80 Percent
10/17/2007

Parature Named to Software Magazine’s 25th Annual Software 500
Software Magazine Ranks Parature as one of the World’s Largest Software Companies
10/16/2007

Parature CEO and President to be Featured on ‘The Leaders Spot with Rebecca Blacksmith’
Duke Chung is Featured Guest on Washington Business Talk Radio
10/15/2007

Parature CEO and President to Present at University of Maryland Technology Start-Up Boot Camp
Duke Chung to Speak on ‘Building the Dream Team’ Panel
10/12/2007

Parature CEO and President to Share Best Practices in Growing Technology Companies at the Third Annual Asian American Business Conference
Duke Chung to Speak on the ‘Tech CEOs’ Panel Sponsored by Monte Jade
10/12/2007

Parature Announces First Advisory Board
Distinguished Executives Share Valuable Insight for one of America’s Fastest Growing Companies
10/03/2007

Parature Webinar Explores Delivering Great Support in Higher Education
Industry Thought Leader Paul Erickson to Discuss How the University of Nebraska Set the Standard for Delivering Great Support to Faculty, Staff and Students
09/26/2007

Parature Promotes Ben Martin to Vice President of Customer Care
09/25/2007

The Water Environment Federation Selects Parature On-Demand Support Software For Associations
Integrated Software Suite Empowers Users to Choose Their Own Method of Support
09/20/2007

The Leading Hotels of the World Selects Parature On-Demand Help Desk Support Software
Luxury Hotel Organization Utilizes Parature to Support Staff Across 430 Hotels
09/17/2007

Parature CEO and President to Present at Sierra Ventures CIO Conference
Duke Chung to Present an Overview of Parature On-Demand Support Software to Distinguished Executives
09/17/2007

Parature Ranks No. 670 on the 2007 Inc. 5,000 with Three-Year Sales Growth of 493.8%
First-Ever List of the 5,000 Fastest-Growing Businesses Reports Total Revenue of $194.5 Billion
08/31/2007

Community College System of New Hampshire Selects Parature On-Demand Support Software for Education
College Provides Student, Faculty and Staff 24/7 Support and Dramatically Reduces Phone Calls and Email
08/15/2007

Parature Webinar Explores Best Practices in Customer Support in a Web 2.0 World
Industry Thought Leader Michael Buckham-White to Discuss How to Leverage Technology to Enable Customer-Self-Service and Reduce Calls and Emails by Up to 80%
08/14/2007

Parature Announces Worldwide Users’ Conference
Industry Leaders to Gather in Las Vegas for ParaFest ’08 to Hear Best Practices in Customer Support and Help Desk
07/31/2007

Parature Webinar Explores the Future of Great Service across College and University Campuses
Industry Thought Leader Nancy Rubin to Discuss How to Deliver A+ Service to Faculty, Staff and Students While Reducing Costs
07/25/2007

Parature Launches Next Generation of On-Demand Customer Support Software
Summer ’07 Exceeds Industry Standards with Comprehensive Reporting Functionality Integrated Across Parature’s Customer Support and Help Desk Management Software
07/09/2007

Parature Named ‘Hottest Venture Capital Deal’ by Northern Virginia Technology Council
NVTC Hot Ticket Awards Recognizes Parature for Most All-Around Potential for Return on Investment
07/05/2007

Parature Appoints Vocus President and CEO Rick Rudman to Board of Directors
Industry Veteran Adds Exceptional Software Leadership to Board
06/27/2007

WebEx and Parature Team to Deliver Affordable Service Desk Solution for Companies of All Sizes
On-Demand Application Delivers Enterprise Customer Support Capabilities without the High Cost of On-Premise Software
06/26/2007

Parature Webinar Explores How to Avoid The Most Common Mistakes Customer Support Teams Make
Industry Expert Sheryl Kingstone to Discuss the Top Ten Mistakes Customer Support Teams Make and Provide Insight Into How They Can Be Avoided
06/22/2007

Parature Announces ‘Best Practices In Customer Support’ Webinar Series
Industry Experts to Discuss Thought Provoking Industry Trends for Exceptional Customer Service
06/21/2007

Dyscern Selects Parature On-Demand Customer Support Software
eBay Titanium PowerSeller Reduces Pre-Sale Customer Support Inquiries by 60%
06/12/2007

Parature Named A “Best Place To Work in Greater Washington” by Washington Business Journal
Company is One of the Regions Top 50 Best Places to Work for Third Consecutive Year
06/08/2007

Parature Announces Partnership with 3CLogic
Innovative Software-as-a-Service Provider and Technology Pioneer Team Up to Provide Exceptional Service
05/31/2007

Smilebox Creatively Connects with Parature for their On-Demand Support Solution
05/14/2007

Parature Named Finalist for “Best Places to Work in Greater Washington” by Washington Business Journal
Company Recognized as an Outstanding Workplace for the Third Consecutive Year
05/07/2007

Parature Selected As Top Software Innovator by Sand Hill Group
Parature CEO to Present at Software 2007 Among 25 Innovation Software Showcase Winners
04/17/2007

Parature Named 2006 Advanced Technology Company of the Year
Parature Honored by the Monte Jade Science & Technology Association
04/09/2007

Saint Joseph’s University Studies Solutions and Selects Parature On-Demand Campus Support
04/02/2007

Parature Executive to Present at Technology Marketing Alliance Meeting
Gary McNeil to Present B2B Lead Management Best Practices
03/19/2007

Parature Names Gary McNeil Vice President of Marketing
Eighteen-year marketing veteran brings strong track record of revenue growth and innovative marketing
02/28/2007

Parature to Provide On Demand Customer Support Solution for WebEx Connect
Agreement Enables WebEx Connect Users to Easily Add On Demand Support Solution to Collaborative Workspace
01/16/2007

Parature Announces 2007 Product Advisory Board
Customers share invaluable insight to enhance Internet-based customer support software
12/12/2006

Parature CEO to Keynote Northern Virginia Technology Council ‘Meet the Capital Players’ Event
Duke Chung to Discuss How Parature Evolved from Dorm Room to Boardroom
12/06/2006

Caselle Provides Service to Government Agencies with Parature Customer Support Solution
Online Support Portal, Surveys, Knowledge Base Play Key Role in Positive Customer Experience
11/27/2006

Parature Wins ‘Outstanding Website’ WebAward from Web Marketing Association
Corporate website honored during international competition for creativity, design, and support capabilities
11/15/2006

Parature Names David King Vice President of Sales
Twelve-year technology sales veteran brings strong track record of revenue growth
10/25/2006

Parature Showcasing Campus Support Solution at Educause 2006 Conference
Easy-to-Use Software Powers 24x7 Assistance for Higher Education Students, Faculty and Staff
09/21/2006

The Weather Channel Interactive Forecasts Customer Trends and Provides Proactive Support with Parature
Industry leader uses Customer Support Solution across seven departments, with more to come
09/11/2006

Parature Showcasing Customer Support Solution at Gartner CRM Summit
Easy-to-Use Software Powers 24x7 Customer Assistance via Multiple Channels
08/29/2006

Parature Increases Number of Users by 60% in Past Year
Growth credited to strong company execution, innovative software and successful customers
08/21/2006

Parature Names Elaine Harvey Vice President of Engineering
Eighteen-year software development veteran brings solid track record of management success
08/14/2006

e-MDs Provides Critical Service to Doctors with Parature Customer Support Solution
Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience
08/07/2006

World’s Largest Roommate Matching Service Reduces Service Requests By 50% With Parature
RoommateClick Increases Customer Support Efficiency and Gains Critical Insights with Parature Customer Support Solution
07/25/2006

BuilderMT Increases Customer Satisfaction From 66% to 90% in Less Than a Year with Parature
Higher Percentage of Profit on Support Revenues Due to Streamlined Processes, Increased Efficiency, Productivity
07/20/2006

Parature Showcasing Campus Support Solution at WEBCT IMPACT 2006 Conference
Easy-to-Use Software Powers 24x7 Assistance for Higher Education Students, Faculty and Staff.
07/10/2006

Parature Secures $13.5 Million in Venture Capital
Series A Financing from Valhalla Partners and Sierra Ventures
07/03/2006

ParaFest ’06 to Feature Yankee Group Analyst and Help Desk Guru
Parature Third Annual User Conference to be Held November 5-7, 2006 in Washington, DC
06/26/2006

IPTV Services Platform Provider Takes Customer Support to Higher Level with Parature Solution
Minerva Networks Tracks Support Interactions, Incorporates Self-Service and Manages Service Quality
06/13/2006

Colorado vNet Increases Efficiency, Gains Critical Insights with Parature Customer Support Solution
Home Automation Technology Provider Benefits from Ease-of-Use, Customization, Accessibility of Internet-based Software
06/06/2006

Capitol College Gives Personalized Support from a Distance with Parature Campus Support Solution
Web-based Help Desk Software Enables Customized, 24x7 Support for Students Taking Courses Online
06/01/2006

Parature Offers Talisma Customers Free Migration and Set-up
Robust reporting, easy customization, continuous innovation just some benefits of switching to Parature
05/23/2006

Parature Unveils Results of Nationwide Survey of Customer Support Professionals
Findings Reveal Trends in Both Costs and Methods for How Large and Small Organizations Support Their Customers
05/22/2006

Parature Selected to Present at MAVA Capital Connection 2006 Venture Capital Showcase
Company Chosen by Mid-Atlantic Venture Association as One of the Hottest Companies in the D.C. Region
05/16/2006

Parature Nationwide Tour of Customer Support Coming to Boston
Support Professionals to Gain Valuable Insights and Best Practices from Successful Industry Peers
05/08/2006

Parature Maintains 96% Self-Service Rate Using Own Customer Service Software
Company Rate Double the Average Business Self-Service Statistics
04/26/2006

Parature and Five Guys Restaurant Partner for Workplace Morale Initiative
04/24/2006

Parature One of Top 50 Best Places to Work in Greater Washington, D.C. for Second Consecutive Year
Washington Business Journal Names Company One of Best Employers in Region
04/04/2006

Parature CEO to Present at 2006 Society for the Advancement of Management International Business Conference
Duke Chung to Share Insights on Using Internet-based Solutions for Competitive Advantage
04/03/2006

Parature Maintains 98% Successful Customer Support Solution Implementation Rate
Significantly Higher than CRM Industry Average of 15-55% Deployment Rate
03/31/2006

Parature CEO Recognized as Reader Favorite by Fast Company Magazine
Duke Chung Acknowledged as Visionary Innovator in Customer Support Technology
03/14/2006

Real Estate Software Provider Using Parature to Turn Reactive Customer Support into Proactive Help
Ease-of-use, extensive knowledge base, surveying and reporting all keys to success
03/06/2006

TMA Resources Selects Parature’s On Demand Help Desk Software
Software provider’s strategy includes extending help desk to mobile devices to provide continuous customer support
02/22/2006

Parature CEO Duke Chung Featured Panelist at Executive Biz Customer Strategies Event
Chung to Reveal Latest Customer Support Tactics and Technology
02/21/2006

Parature Reports 2005 Best Year Ever, Plans Activities to Continue Momentum in 2006
Record customer retention rate, business and industry accolades and significant client additions set stage for 2006
02/06/2006

Parature and Blackboard Incorporate Google into Customer Self-Support
Google Enterprise Search Facilitates Best Answers to Client Questions in Less Than .14 Seconds
01/04/2006

Florida State University Implements Parature's Customer Support Solution in 10 Departments Across Campus
Parature Replaces BMC Remedy Product Due to Difficult Use and Costly Maintenance
12/05/2005

Parature Announces Winners of 2005 Customer Centric Awards
ATI Technologies and ANGEL Learning Recognized for Excellence in On Demand Customer Support
11/28/2005

CenterStone Technologies Replaces RightNow's Customer Service Software with Parature's Customer Support and Help Desk Solution
Ease of use, workflow, user interface, customization listed as reasons for move to Parature
11/07/2005

Parature 6 Customer Support and Help Desk Solution Unveiled at ParaFest '05 Conference
CRM Solution Built on Microsoft .NET Framework Features Advanced Reporting, Security, Integration Capabilities
10/24/2005

Parature Goes Back to School by Donating Supplies to Washington DC Classrooms
09/26/2005

Novatix Corporation Implements Parature's Customer Support Solution as Part of the Company's Groundwork
09/19/2005

Graphic Card Giant ATI Technologies Inc. Achieves 99.6% Customer Support Self-Service Rate with Parature
08/31/2005

The Association of Support Professionals Executive Director to Speak at ParaFest ‘05
ParaFest ‘05, Parature’s Second Annual User Conference to be held in Washington, DC on October 23-25, 2005
08/10/2005

DoxTek Selects Parature's Customer Support Solution over Magic Solutions and BMC Remedy
08/01/2005

Parature Appoints Dan Yoo as Chief Financial Officer
07/25/2005

Parature Named Finalist in 2005 Northern Virginia Technology Council Hot Ticket Awards
07/20/2005

Tulsa Community College Slashes Campus Support Calls by 80% with Parature's Support Solution
07/11/2005

California College for Health Sciences Reduces Support Calls by 88% with Parature
07/05/2005

TrialSmith Expands Operations to Provide 24/7 Support to Trial Lawyers Nationwide with Parature
06/27/2005

Parature Named One of Top 50 Best Places to Work in Greater Washington D.C. by Washington Business Journal
06/14/2005

Our Lady of the Lake Regional Medical Center Replaces Peregrine with Parature's Help Desk Support Solution
05/31/2005

Parature CEO Authors Chapter in "Inside the Minds: Software Leadership Strategies"
05/23/2005

Kansas City Kansas Community College Selects Parature's Support Solution to Provide Technical Support
05/10/2005

Passport Health Communications, Inc. Selects Parature's Customer Support Solution over KnowledgeBase.net
05/02/2005

Parature Continues to Grow in 2005
Company Increases Client Base, Staffing and End Users in the First Quarter
04/19/2005

Outtask, Inc. Provides 24x7 Support and Offers a Higher Level of Customer Support with Parature's Complete On Demand Solution
04/04/2005

Parasol IT Provides Multiple Channels of Customer Support with Parature's Enterprise Edition
03/28/2005

Webroot Utilizes Parature's Customer Support Solution to Enhance Their End Users' Experience
03/21/2005

Parature Names Lee Wang Vice President of Worldwide Sales
03/07/2005

Parature to Showcase Professional and Enterprise Editions at HDI 2005
HDI 2005 to Take Place March 6 - 10 in Las Vegas, Nevada
02/28/2005

Indiana State University Selects Parature to Replace Remedy's Technical Support Solution
02/21/2005

Beagle Research Group Awards Parature's Customer Support Software with its CRM WizKids Award
02/14/2005

Parature Strengthens Client Relations and Overall Vision for 2005
02/07/2005

Parature Announces Professional and Enterprise Support Software Editions
01/31/2005

Parature's Customer Support Software Awarded "2004 Product of the Year" in Customer-Facing Online Service Category by SearchCRM
01/18/2005

Parature's Year End Review: 2004 Highlights
Company on Track for Continued Growth In 2005
01/04/2005

Viola Networks Manages and Tracks Customer Support Inquiries with Parature's Complete On Demand Customer Support Solution
12/20/2004

TriSyn Group Increases Customer Support Satisfaction with Parature's Complete On Demand Customer Support Solution
12/14/2004

Blackboard Inc. Renews Their Contract with Parature's Customer Support Solution for a Third Consecutive Year
12/06/2004

Data Sciences, Inc. Achieves 99.5% Availability Rate with Parature's Complete On Demand Customer Support Solution
11/30/2004

Wichita Falls Independent School District Converts to Parature's Campus Support Solution
11/03/2004

BuilderMT Expands Global Customer Support Offering with Parature's Complete On Demand Solution
10/18/2004

Parature Adds eProduct to Its Suite of Integrated On Demand Support Modules
08/28/2004

Office Depot Supports Construction of New Stores with Parature's On Demand Support Solution
08/23/2004

Parature Announces 2004 Product Advisory Board
08/20/2004

Florida State University Chooses Parature to Replace Remedy's Technical Support Solution
08/01/2004

MusickEd.com Chooses Parature Over HEAT
07/30/2004

Parature To Host First Annual Users Conference, ParaFest!
06/30/2004

Parature Adds Its Tenth Integrated On Demand Support Module With eAsset
The Most Complete Support Offering On The Market Today
05/27/2004

CyberLearning Labs Achieves Corporate Support Goals with the Help of Parature
Continuing Their High Level of Customer Service CyberLearning Labs Selects Parature
04/26/2004

Selecting a Hosted Support Solution, East Carolina University Implements Their Robust Parature Solution in Two Weeks
Recognizing the benefits of a hosted support solution, East Carolina University Selects Parature
03/29/2004

Florida Atlantic University Technical Department Bypasses 97% of Support Issues Using Parature
Looking for a hosted support solution Florida Atlantic University Selects Parature
02/23/2004

Parature Releases eSurvey - Allowing Organizations to Measure User Satisfaction in Real-Time
New Survey Tool Adds Another Communication Avenue Parature Provides for Supporting End Users
01/29/2004

Parature Increases Its Global Services and Support Group by 30% in the Fourth Quarter
Increased Hiring Deepens Parature's Commitment to Delivering Excellent Customer Support
01/11/2004

CreateHope Saves $50K a Month in Support Costs by Using Parature
Searching For a Solution That Would More Efficiently and Effectively Respond and Track Customer Support Issues, CreateHope Selects Parature
11/25/2003

Parature Continues Market Penetration with the Addition of Cynthia Ogle as Director of Marketing
Parature gets primed for continuous rapid growth
10/16/2003

Parature System Provides Kazaa Online Media Center to Journalists
Media Preview World's Most Downloaded Software Through Parature
08/11/2003

Colorado CustomWare Selects Parature for Online Support
08/08/2003

Idiom Selects Parature for Online Customer Support
Parature Rated as “Best Value” Among Support Software Packages
07/28/2003

Parature 5 CRM Suite Enhances Support Team Productivity
05/05/2003

Parature Names Fran Witzel Vice President of Sales
04/21/2003

Parature Chairman to Speak at Deloitte & Touche and Silicon Valley Bank's CEO Leadership Conference
Ching-Ho Fung joins former Veritas Chairman, President, and CEO Mark Leslie and Vastera CEO Mark Ferrer, and other industry leaders to discuss the key strategies and factors that contribute to leadership excellence
03/26/2003

Parature Names Benjamin Martin Director of Sales
03/18/2003

Colleges, Universities and Schools Provide Online Support with Parature
Blackboard Partnership Allows Institutions to Integrate Parature Support Software With Blackboard Learning System
02/20/2003

Morino Institute Selects Parature to Power Netpreneur.org Support
02/06/2003

Interfolio Reduces Customer Support Load by 40% with Parature
02/04/2003

Parature Releases Industry's Most Comprehensive Online Support Software
Parature 3.5 Is First Product to Integrate Self-Service, Discussion Boards, Tickets, Email, and Chat Into One Seamless Package
01/06/2003

Virginia Governor Appoints Parature Chairman Ching-Ho Fung to Technology Advisory Position
12/18/2002

DevElements, Inc. Extends Partnership with Parature
Move Will Provide Customers with Integrated Suite of Software and Services
11/05/2002

Parature 3.3 Makes Supporting Large Customer Bases Easy
Upgrade Delivers New eAccount Module, Improved Reporting Tools and Data Export Utilities
10/17/2002

CHM Chooses Parature as Online Support Partner for Government Markets
09/24/2002

DBM Chooses Parature for Web-Based Support Solution
09/09/2002

Parature 3.2 Provides Complete Online Customer Support Solution
Upgrades Focus on Ease-of-Use and Rapid Deployment
08/01/2002

Parature Announces Free Blackboard Building Block for Online Campus Support
07/23/2002

netViz Chooses Parature for Online Customer Support
06/10/2002

Blackboard Upgrades Client Support with Parature 3.0
Leading e-Education Software Company Taps Parature to Enhance Support Capabilities
03/18/2002

Parature 3.0 Creates Superior Customer Self-service Centers Online
Easy-to-Use Software Helps Small to Medium-Sized Companies Improve Customer Satisfaction and Reduce Customer Support Costs
03/12/2002