Press Releases - 2008

Latest Parature news

Read about all the latest Parature news, including product announcements, new customers, awards, and events.
*Click the links below to view the latest press releases or search our archives by year

Subscribe to the Press Releases feed.

Playfish Selects Parature Customer Service™ Software
Parature’s Dynamic Software Suite for Gaming Enables Smart, Efficient Support for London-Based Social Games Leader
12/22/2008

Parature Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Parature Customer Service™ Software Honored for Outstanding Innovation
12/19/2008

Parature Announces Shep Hyken, Author of Moments of Magic™ as the Keynote Speaker for its Worldwide Users’ Conference
ParaFest ’09 to Feature Respected Author and Speaker on Building Loyal Customer Relationships
12/15/2008

Parature Ranked Number 219 Fastest Growing Company in North America on Deloitte’s 2008 Technology Fast 500
Attributes Vast Market and World-Class Products to its 828 Percent Revenue Growth
12/05/2008

Parature Releases Free White Paper on Cutting Costs and Improving Customer Service in an Economic Downturn
White Paper Explores Seven Ways to Deliver Efficient, Cost Effective Service and Support
12/01/2008

Parature CEO and President to Present at Internet Summit 08
Duke Chung to Speak on ‘SaaS: Where Now?’ Panel
11/18/2008

Parature Releases Its Next Generation of the Smartest Most Efficient Customer Service and Support Software
Fall ’08 Empowers Organizations with Diverse Feature Functionality and Enhancements
11/17/2008

Parature Best Practices Webinar Explores Cutting Costs and Improving Customer Service in an Economic Downturn
Industry Expert Pete McGarahan to Discuss Delivering High Quality – Yet Cost Effective – Services
11/17/2008

Parature Releases Free White Paper on Delivering World-Class Member Support for Associations
White Paper Explores How Associations are Cutting the Cost of Servicing Their Members Using Web 2.0 Technology
11/12/2008

Parature Helps Organizations Around the World Reduce the Cost of Customer Service
Parature is the Smartest, Most Cost-Effective Way for Organizations to Serve and Support their Customers
11/06/2008

Parature Celebrates its Customers and Partners with Dual Coast Events
Parature Appreciation Events Mark Corporate Milestones, Fall ’08 Product Release
11/05/2008

Parature and Aria Systems Announce Strategic Partnership
The Global Leader in On-Demand Customer Service Software Partners with the Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions
10/27/2008

Parature Named to Software Magazine’s 26th Annual Software 500
Software Magazine Ranks Parature as one of the World’s Largest Software Companies
10/27/2008

Global Service and Support Associations Honor Parature as a Recognized Innovator
Company Acknowledged for Enabling Virtual Support Centers
10/21/2008

Parature Best Practices Webinar Explores Strategies for Challenging Customer Transactions
Communications Skills Expert Rich Gallagher to Discuss Appropriate Techniques for Dealing with Difficult Customers
10/20/2008

Parature Announces Fall 2008 Customer Advisory Council
Distinguished Parature Customers Gather to Share Valuable Ideas on Future Products and Services
10/10/2008

Parature Product Manager to Present at The First Wednesday Roundtable
Matthew Tippets to Speak on ‘Brainstorming: The Customer as Innovator’ at Voice of the Customer Retreat
10/06/2008

Regulatory Affairs Professionals Society Selects Parature Customer Service™ Software
Dynamic Software Suite Enables Efficient Streamlined Support – AMS Integration
09/30/2008

Parature Ranked Number 20 in Deloitte’s Technology Fast 50 Program for Virginia
Attributes Vast Market and World-Class Products to its 828 Percent Revenue Growth
09/25/2008

The American Bankruptcy Institute Selects Parature Customer Service™ Software
Parature’s Dynamic Software Suite for Associations Enables Efficient Member Support
09/24/2008

Parature Announces Integration Partnership with Metaverse Mod Squad
Virtual World Staffing Firm Enhances its Customer Support Offering With Parature’s On-Demand Software
09/18/2008

Parature Wins 2008 WebAward from Web Marketing Association
Corporate Website Recognized for ‘Standard of Excellence’ in Computer Software and Technology Categories
09/17/2008

Parature Chairman Featured by the Greater Washington Area Technology Venture Center
DC Area Entrepreneurial Business Legend, Ching-Ho Fung, to be Spotlight of TVC’s ’Legend Series’
09/15/2008

Parature Releases Free White Paper on the Future of Service and Support Success for Gaming Organizations
White Paper Explores the Benefits of On-Demand Support Software in MMOG Communities
09/10/2008

Parature Announces 2009 Worldwide Users’ Conference
Industry Thought Leaders to Gather in Las Vegas for ParaFest ’09 to Learn Industry Best Practices and Discuss Trends in Customer Service and Support
08/29/2008

Parature Best Practices Webinar Explores the Evolution of Customer Service and Support
Industry Expert Chip Gliedman to Discuss the New Multi-Channel Environment for Support
08/28/2008

Planned Parenthood Southeastern Pennsylvania Selects Parature Customer Service™ Software
Dynamic Software Suite Enables Efficient Employee Support
08/26/2008

Parature CEO and President to Present at University of Maryland Technology Start-Up Boot Camp
Duke Chung to Speak on ‘Launching and Funding a Web 2.0 Venture – Founder and VC Perspectives’ Panel
08/22/2008

Parature Ranked as One of the Fastest Growing Companies in the United States
Parature Ranks No. 968 on the 2008 Inc. 5,000 with Explosive Sales Growth of 379%
08/20/2008

Parature Names Charles Coulson Vice President of Business Development
Twenty-Year Technology Veteran Brings Strong Record of Global Business Development and Strategic Alliance Management
08/11/2008

The Jewish Theological Seminary Selects Parature Customer Service™ Software
On-Demand Software Suite Enables Efficient Community Support
07/31/2008

Parature Selected by AlwaysOn as a 2008 ‘AO Global 250’ Winner
Parature Customer Service™ Software Recognized as a Game Changing Player in the Global Technology Industries
07/31/2008

Parature Webinar Explores Integrated Phone Support Channel for Improved Productivity
Establish a Direct Connection between Parature Customer Service Software and Angel.com’s Interactive Voice Response (IVR) Software
07/28/2008

Parature Named to JMP Securities Hot 100
JMP Securities Selects Parature as a Hot 100 Private Software Company
07/22/2008

Parature Best Practices Webinar Explores How Associations Are Revolutionizing the Way They Support Their Members
Industry Thought Leader Lori Jordan to Discuss Support Techniques to Increase Member Retention
07/14/2008

Parature Executives Named ‘Hottest Management Team’ by Northern Virginia Technology Council
NVTC Hot Ticket Award Recognizes Parature for All-Star Management Team
06/27/2008

The American Society for Training & Development Selects Parature Customer Service™ Software
Dynamic Software Suite Enables Effective Streamlined Support – AMS Integration
06/23/2008

Parature Releases Free White Paper on Improving Customer Service with Web-Based Support
White Paper Explores the Benefits of On-Demand Service and Support Software
06/20/2008

Parature Best Practices Webinar Explores World-Class Customer Support Techniques
Industry Thought Leader Max Whitaker to Discuss Support Techniques for Gaming Organizations
06/18/2008

Parature Receives 2007 Product of the Year Award from Communications Solutions
Parature Customer Service™ Software Honored for Outstanding Innovation
06/18/2008

Parature Announces Integration Partnership with Crisp Thinking
The Global Leader in On-Demand Customer Service Software Partners with the Online Child Protection Specialists for Safe Online Gaming
06/10/2008

Parature CEO and President Named A Top Entrepreneur in the Washington Region
Duke Chung Named to the Bisnow on Business Top 35 Under 35 List
06/06/2008

Parature CEO and President to Present at Accel – SDForum Next Generation Software Conference
Duke Chung to Speak on ‘Beating the Incumbents through Bottom-Up Tactics’ Panel
05/28/2008

Parature CEO and President to Be Discussion Leader at Capital Connection ‘08
Duke Chung to Speak on ‘CEO’ Specialty Roundtable Panel
05/23/2008

National Foundation Selects Parature Customer Service™ Software
Dynamic Software Suite Enables Efficient Streamlined Member Support
05/22/2008

Parature CEO and President to Present at Red Herring North America 2008
Duke Chung to Speak on ‘Never Too Young, CEOs Under 30’ Roundtable Panel
05/09/2008

Parature Releases Free White Paper on the State of Enterprise Service and Support
White Paper Explores the Results of the ‘2008 Service & Support Metrics Survey’
05/08/2008

Parature Secures $16 Million in Venture Capital
Fastest Growing Customer Service SaaS Company Acquires Series B Financing from Firms with Impressive Track Records of Success in the Information Technology Industry
05/07/2008

Parature VP of Marketing to Present at the SSPA Best Practices 2008 Conference
Gary McNeil to Co-Present with Parature Customer in Innovative Support Technology Session
05/06/2008

Parature Releases Industry’s Most Powerful Customer Service and Support Software
Parature Spring ’08 Empowers Organizations With over 100 Enhancements and Updates
04/28/2008

Parature Selected to Join Microsoft Startup Accelerator Program
Global Program Helps Accelerate the Success of Innovative Startups Committed to Microsoft Platform Technologies
04/11/2008

Parature Announces Integration Partnership with Angel.com
The Global Leader in On-Demand Customer Service Software Partners with the Industry Leading Business Voice Solutions Provider
04/10/2008

First Annual Parature Legend Makers Award Presented at ParaFest ‘08
ANGEL Learning Recipient of Parature Excellence Award for Customer Service and Support
04/09/2008

Industry Leaders Gathered in Las Vegas for ParaFest ‘08
Customers, Partners and Industry Experts from All Over the Globe Gathered to Hear Best Practices in Customer Service, Support and Help Desk
04/09/2008

Parature CEO and President Delivers General Session Welcome Address at ParaFest ‘08 in Las Vegas, Nevada
Duke Chung Welcomes Customers and Partners to Parature’s Worldwide Users’ Conference
04/03/2008

Bestselling Author and International Speaker on World-Class Customer Service Delivers Keynote Address at ParaFest ‘08 in Las Vegas, Nevada
Robert Spector, Author of The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company is the General Session Keynote Speaker at Parature’s Worldwide Users’ Conference
04/03/2008

Moniker Online Services Selects Parature Customer Service™ Software
The Leading Provider of Domain Name Registration Selects the Leader in Customer Service Software
03/31/2008

Parature Announces First Customer Advisory Council
Prominent Parature Customers Gather to Share Valuable Ideas on Next Generation Products and Services
03/26/2008

Parature and KnowledgeBroker Announce Integration Partnership at the HDI 2008
The Global Leader in On-Demand Customer Service Software Partners with Worldwide Prepackaged Computer Support Content Provider
03/10/2008

Parature Names Robert Aldrich Chief Financial Officer
Nineteen-Year Finance Veteran Brings Strong Record of Financial Operations, Acquisitions, and a Successful IPO
03/07/2008

Parature Named Software & Information Industry Association Codie Award Finalist
Parature Recognized for Product Excellence By SIIA
03/04/2008

Parature Releases Free White Paper on Ascending the Customer Service Ladder
White Paper Explores Five Things to Do to Get Promoted in Customer Support
02/27/2008

Parature CEO and President to Speak at the Pacific Crest Emerging Technology Summit
Duke Chung to Present an Overview of Parature Customer Service™ Software
02/26/2008

Parature VP of Marketing to Speak at the 2nd Annual Southeast Venture Conference
Conference Showcases the Most Promising Emerging Technology Firms in the Southeast Region
02/26/2008

Parature Quality Assurance Manager to Speak at the Game Developers Conference
Parature Customer Service™ Software for Gaming Supports More than 50 Million Players the World Over
02/14/2008

Parature Announces Reseller Partnership with Absolute Performance Inc.
The Global Leader in On-Demand Customer Service Software Partners with Colorado Based SaaS Innovator
02/07/2008

GURU Selects Parature Customer Service™ Software
Company Committed to Exceptional Customer Care Selects Provider Dedicated Solely to On-Demand Customer Service Software
01/31/2008

Parature Rings in the New Year with a Record Number of Customers
Fastest Growing Customer Service Software Company in the United States Cites World-class Product Functionality, Affordability and Ease-of-Use For Rapid Growth
01/31/2008

The Automatic Transmission Rebuilders Association Selects Parature On-Demand Support Software
Dynamic Software Suite Enables Effective Streamlined Support
01/28/2008

Parature Announces Reseller Partnership with UK Based Lestac Services
Lestac Services to Sell Parature Customer Service Software in the UK and Ireland
01/24/2008

Parature Named to SmartCEO’s Third Annual Future 50
Washington SmartCEO Recognizes Parature as One of the Fastest Growing Companies in Greater Washington
01/07/2008