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Module List - eProduct

eProduct

eProduct

Online Customer Service Solution & Support Software

Provide personalized support based on the products your customers have purchased with eProduct, included in Parature’s online customer support software. Powered with robust filtering capabilities, the eProduct customer service solution allows you to monitor which products clients purchase, assign appropriate Service Level Agreements (SLAs), and give customers the ability to track and manage all product details. eProduct is online customer service software that can help save time and money by storing a wealth of product-related data in your customer service solution efficiently and effectively throughout the entire product life cycle.

Benefits

Key Features

Product tracking
Use tracking features to organize product details and reveal hidden support requirements

Product Registration
Allow customers to register their products online, with a simplified product registration tool

Multiple views of product information
Support reps have instant access to all customer product information, while end user access may be controlled

Product Catalogs
Classifying product information in a central reference is helpful for many departments within the organization

eProduct: Personalized Product Filtering By utilizing Parature's eProduct module, we are able to accurately track products for specific accounts and contacts, so we never have to ask, 'Did they pay for that?'.
-CIVIC Systems


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