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My Challenge Is...

1High Request Volume

My organization’s customer service representatives are spending hours each day answering the same questions over and over again via phone and email.
2Customer Support on Social Networks

I want to be able to easily monitor, control and quickly respond to any questions or comments on my company’s Facebook, Twitter and other social media pages.
3System Integration

My organization needs a cloud-based customer service solution that integrates with our current systems and also with the online business applications we use on a daily basis.

4CSR Productivity

My organization needs a proven way to track and improve upon our customer service representatives’ productivity. We want to provide more efficient, yet effective customer service.
5Customer Retention

My company is looking for a way to deliver legendary customer service and engagement to increase customer retention. We need to ensure our customers are satisfied.
6Metrics and Reporting

I need customer service metrics and reporting tools that bring together and compare data from all my customer service channels, so I can see not only what works best for us, but who works best for us.

Profile of the Social Customer [INFOGRAPHIC]

Posted on March 9, 2012 by Tricia Morris

Customers have great expectations for brands when it comes to service, support and engagement on social media. Parature has gathered some great statistics from the CMO Council to create this Profile of the Social Customer infographic:

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1High Request Volume

2Customer Support on Social Networks

3System Integration

4CSR Productivity

5Customer Retention

6Metrics and Reporting

Parature

Customer Service Software That Revolves Around You™

Profile of the Social Customer [INFOGRAPHIC]

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