Case Studies

Read about the exceptional benefits of Parature's on demand support solutions

We've put together in-depth stories from a cross section of our clients, so you can get a glimpse behind the scenes of a Parature solution. Click on any of the links below to see how Parature's clients are implementing Parature solutions to better serve their clientele.

Using Strategic Surveys to Accelerate the Customer Feedback Process
Find out how The Weather Channel’s use of the Parature eSurvey module has had significant positive impact on the quality and volume of feedback they receive, currently averaging 10,000 responses daily, as well as on how the information is managed and used.

Providing Personalized Support for Multiple User Groups
Discover how Micronas empowered their end users and increased self-service support

BuilderMT Increases Customer Satisfaction From 66% to 90% in Less Than a Year with Parature
Discover how BuilderMT improved customer satisfaction, while simultaneously increasing efficiency and reducing costs.

Parature vs RightNow: The Case of CenterStone Technologies
Find out how CenterStone Technologies found success with Parature after their unsuccessful implementation and deployment of RightNow.

Parature vs. Remedy : The Case of Indiana State University
Find out why Indiana State University switched from a fully implemented Remedy solution to a Parature Support Solution.

Making Music On-Demand With the Help of Parature
Read how Musicked created an online interactive music community using Parature's solution.

Achieve Corporate Support Goals with the Help of Parature
Read how Angel Learning increased productivity by building an efficient, flexible infrastructure for your support desk.

Why Data Sciences Left Their Installed Support Software Behind to Provide Their Support via the Web
Learn how DSI did away with their traditional installed support solution and enabled clients to help themselves.

East Carolina University Was Up and Runing With Parature in Two Weeks
Find out how East Carolina University was up and running with a new support solution in two weeks.

Customer Support and Product Development All In One Solution
Read about how SEVEN is using Parature’s software to take customer service beyond traditional support.

CreateHope Saves $50,000 per Per Month By Using Parature
Learn how CreateHope uses Parature's centralized solution to support almost half a million users and save money.

Florida Atlantic University’s Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature
Read about how Florida Atlantic University provides 24 x 7 support to users in six counties in Southeast Florida.

Roanoke County Schools Turns to Parature to Take Support to the Next Level
Find out how Roanoke County Schools standardized their support processes using Parature's customizeable solution.