Case Studies

Customer Success with Parature Customer Service™ Software

Parature is at work helping diverse organizations around the world support millions of end users every day.

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Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company Reduces Support Costs
Discover how leading marketing optimization software provider Coremetrics increased customer satisfaction, loyalty and revenue with Web self-service.

e-MDs Reduces Resolution Times by 80 Percent; Customers Notice
Discover how electronic health record (EHR) software provider e-MDs empowered their customers to help themselves and reduced critical issue resolution times by 80%.

IGN Entertainment Holds Staff Steady with 92 Percent of Customers Seeking Self-Service
Learn how leading Internet media and services provider IGN maintains a high level of service without costly staff additions.

iWin.com Lowers Cost of Support with Customer Self-Service
Discover how leading casual games provider iWin.com lowered the cost of support by leveraging the power of an integrated software suite to enable customer self-service.

Trapeze Networks Empowers Customers by Implementing 24/7 Self-Service
Discover how enterprise wireless LAN equipment and management software provider Trapeze Networks empowers its customers to access their business applications anytime and anywhere.

ANGEL Learning: Strengthening Customer Bonds
Discover how Web-based teaching and learning tools provider ANGEL Learning increased productivity by building an efficient, flexible infrastructure for their support desk.

FAU’s Students and Faculty Resolve 97% of Support Issues on Their Own Using Parature
Learn how a geographically dispersed campus such as Florida Atlantic University provides 24/7 support to users across six counties in Southeast Florida.

WEF Improves Membership Retention Rates while Lowering Service Costs
Discover how the nonprofit Water Environment Federation (WEF) improved their membership retention rates while also improving operational efficiency.

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service Software
Learn how association management software provider TMA Resources streamlined and automated its manual customer service process to reduce customer resolution times and improve satisfaction.

Using Strategic Surveys to Accelerate the Customer Feedback Process
Learn how timely weather provider The Weather Channel uses surveys to significantly impact the quality and volume of feedback they receive.

BuilderMT: Building Customer Satisfaction from 66% to 90%
Discover how production management software provider BuilderMT improved customer satisfaction while simultaneously increasing efficiency and reducing costs.