Trapeze Networks Empowers Customers by Implementing 24/7 Self-Service
Discover how Trapeze Networks empowers its customers to access their business applications anytime and anywhere.

ANGEL Learning: Strengthening Customer Bonds
Read how Angel Learning increased productivity by building an efficient, flexible infrastructure for your support desk.

FAU’s Students and Faculty Resolve 97% of Support Issues on Their Own Using Parature
Read about how Florida Atlantic University provides 24 x 7 support to users in six counties in Southeast Florida.

WEF Improves Membership Retention Rates while Lowering Service Costs
Discover how WEF improved membership retention rates while improving operational efficiency.

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service Software
Learn how TMA streamlined and automated its manual customer service process to reduce customer resolution times and improve satisfaction.

Jobfox Stays Ahead of Brisk Growth with Customer Self-Service
Discover how JobFox maintained headcount during rapid rise in job seekers on their site.

Using Strategic Surveys to Accelerate the Customer Feedback Process
Find out how The Weather Channel’s use of the Parature eSurvey module has had significant positive impact on the quality and volume of feedback they receive, currently averaging 10,000 responses daily, as well as on how the information is managed and used.

BuilderMT: Building Customer Satisfaction from 66% to 90%
Discover how BuilderMT improved customer satisfaction, while simultaneously increasing efficiency and reducing costs.

Making Music On-Demand With the Help of Parature
Read how Musicked created an online interactive music community using Parature's solution.

Why Data Sciences Left Their Installed Support Software Behind to Provide Their Support via the Web
Learn how DSI did away with their traditional installed support solution and enabled clients to help themselves.

East Carolina University Was Up and Runing With Parature in Two Weeks
Find out how East Carolina University was up and running with a new support solution in two weeks.

Customer Support and Product Development All In One Solution
Read about how SEVEN is using Parature’s software to take customer service beyond traditional support.