Parature is at work helping diverse organizations around the world support millions of end users every day.
Asure Software Extends Support to Growing Base of B2B Customers
Discover how Asure
Software,provider of cloud-based workforce optimization
software, reduced response times and increased customer satisfaction
without adding support team headcount.
SoftChalk Dramatically Increases Efficiency with Cloud-based Support
Discover how Softchalk, provider of content authoring software for educators, found a balance between high customer satisfaction and efficient internal support processes, allowing them to continue to remain cost effective as their customer base continues to grow.
Threadless.com Extends Support to 200,000 Facebook Fans
Discover how the community-driven online design platform for retail, Threadless.com, extended customer support to Facebook using the Parature for Facebook application to tie support issues posted or submitted through Facebook directly with their Parature Customer Service software, providing a central location for tracking and reporting on customer support tickets.
Rosetta Stone First to Roll Out Real-Time Support for 400,000+ Facebook Fans
Discover how the leading provider of technology-based language learning, Rosetta Stone, extends support to a large and growing Facebook fan base of customers, prospects and enthusiasts; supporting 140,000+ fans and improving resolution and satisfaction rates to nearly 90% just weeks after going live with chat for instant support
Hitachi Data Systems Raises Profit After Streamlining Sales Approval Workflow
Discover how data management solutions provider Hitachi Data Systems - subsidiary of Hitachi Ltd. - raised profits after streamlining their sales approval workflow.
Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company Reduces Support Costs
Discover how leading marketing optimization software provider Coremetrics increased customer satisfaction, loyalty and revenue with Web self-service.
e-MDs Reduces Resolution Times by 80 Percent; Customers Notice
Discover how electronic health record (EHR) software provider e-MDs empowered their customers to help themselves and reduced critical issue resolution times by 80%.
IGN Entertainment Holds Staff Steady with 92 Percent of Customers Seeking Self-Service
Learn how leading Internet media and services provider IGN maintains a high level of service without costly staff additions.
iWin.com Lowers Cost of Support with Customer Self-Service
Discover how leading casual games provider iWin.com lowered the cost of support by leveraging the power of an integrated software suite to enable customer self-service.
Trapeze Networks Empowers Customers by Implementing 24/7 Self-Service
Discover how enterprise wireless LAN equipment and management software provider Trapeze Networks empowers its customers to access their business applications anytime and anywhere.
FAU’s Students and Faculty Resolve 97% of Support Issues on Their Own Using Parature
Learn how a geographically dispersed campus such as Florida Atlantic University provides 24/7 support to users across six counties in Southeast Florida.
WEF Improves Membership Retention Rates while Lowering Service Costs
Discover how the nonprofit Water Environment Federation (WEF) improved their membership retention rates while also improving operational efficiency.
TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service Software
Learn how association management software provider TMA Resources streamlined and automated its manual customer service process to reduce customer resolution times and improve satisfaction.
BuilderMT: Building Customer Satisfaction from 66% to 90%
Discover how production management software provider BuilderMT improved customer satisfaction while simultaneously increasing efficiency and reducing costs.
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