Join Parature at "CRM at the Speed of Light Professional Seminar Series" in New York, NY!

This is an opportunity to hear from industry experts share their insights on how to maximize your relationship with your customers through CRM.

At this conference you will be able to learn how to:

• Devise a strategy that takes the voice of the customer and the creation of customer value into account in every facet of your planning including processes, technologies and culture
• Collaborate with your customer on providing the kind of experience that allows him/her optimal control over how they interact with you – without diminishing your business requirements at all
• Derive customer value and to reveal the present and future value of each of your customers – helping you decide how to allocate your scarce resources among each of those customers
• Create the kind of culture that is truly customer-centric, rather than the sales and marketing cultures often mistaken for customer-centric

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Join Parature at "CRM at the Speed of Light Professional Seminar Series" in New York, NY!

This is an opportunity to hear from industry experts share their insights on how to maximize your relationship with your customers through CRM.

At this conference you will be able to learn how to:

• Devise a strategy that takes the voice of the customer and the creation of customer value into account in every facet of your planning including processes, technologies and culture
• Collaborate with your customer on providing the kind of experience that allows him/her optimal control over how they interact with you – without diminishing your business requirements at all
• Derive customer value and to reveal the present and future value of each of your customers – helping you decide how to allocate your scarce resources among each of those customers
• Create the kind of culture that is truly customer-centric, rather than the sales and marketing cultures often mistaken for customer-centric

More information

Are support requests building up in your ticket queue? Are clients clamoring for current product information? Does your support team use disconnected processes and systems?

If you answered Yes to any of these questions, or if you would just like to learn more about Parature’s world-class support solutions, join our webcast to see a live product demo of Parature's award winning support solution.

During this one hour presentation you will see how Parature’s dynamic, web-based application provides all of the tools necessary for you to provide comprehensive support to your customers.

• Customize your portal to match the needs of your end users
• Track, route and manage support requests with a closed loop ticket system
• Reduce call volume with numerous self-service options such as knowledge base, downloads, online discussion forums, and more 
• Measure internal processes and end user satisfaction with surveys and reporting

Date: Tuesday, October 25th

Time: 2:00PM EST

Register Here: Parature Live Demo 

Join Parature for the second annual user’s conference in Washington, DC!

ParaFest ‘05 hosts leading industry keynote speakers, the latest in on demand support technology, and numerous networking opportunities. Showcasing Parature 6, you will have the opportunity to preview, learn, and test drive the next version of the Parature solution, incorporating advances in performance and customization, as well as a full list of robust new features.

Speakers include:

• Jeff Tarter, the Executive Director of ASPOnline.com (Association of Support Professionals).  Jeff will provide insight into how companies have achieved their success and the emerging trends in creating a powerful, effective web support site.
• Kirk Weisler, CMO (Chief Morale Officer) of Help Desk Institute.  Kirk has worked to develop and implement a revolutionary strategy, philosophy and approach to the help desk and IT support industry.

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Do your support reps rely on out of date processes? Would you prefer clients use online support options rather then calling your service desk? This webcast will teach you how to:

• Transition customers into using self-service support options
• Enable support reps to make a smooth transition to the new system
• Design easy to navigate support portals that feature relevant content

Speakers Include:

• Duke Chung - CEO of Parature
• Craig Chanoff - Vice President of Client Support for BlackBoard

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Attendees heard from Beagle Research Group’s Denis Pombriant on how with an affordable and well thought out solution SMBs can compete with world class customer service. This webcast also covered practical ways to maintain customer loyalty through:

• Personalizing Your Support
• Increasing Your Support Ease of Use
• Offering Your Customers Simple, Yet Robust Support

Speakers include:

• Duke Chung, CEO of Parature
• Denis Pombriant, Managing Principal of Beagle Research Group

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Parature showcased our award winning Customer Support and Help Desk software at the Help Desk Institute 2005 Annual Conference & Expo at the Venetian Hotel in Las Vegas, NV. 

Spotlighting Our Clients:

Ling Richardson, Director of Consumer Support for Webroot Software Inc.,  presented a case study chronicling thier successes in implementing Parature.  In this session she showed how Webroot’s support team, which grew from four to a global support team of 40 in one year, has utilized Parature to successfully:

• Support two million customers world wide
• Decrease response times from weeks to hours
• Provide support anytime, anywhere
• Achieve an 89% customer support self service rate

Attendees were able to learn how they can improve their support and enhance their customers’ experiences.

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Attendees of this session were able to learn how Webroot utilized web based support to:
• Decrease response times from weeks to hours
• Provide support anytime, anywhere
• Effectively manage an internal growth rate of 4 support reps to 45 globally

Speakers included:

Casey Golden, Sales Director of Parature

Ling Richardson, Director of Consumer Support at Webroot

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Parature showcased "Professional Edition", the newest version of its award winning solution, at a launch party in Washington DC. 

Professional Edition, best suited for a support team of 1-4 representatives, provides support teams with Parature's support portal, a robust knowledge base, ticketing system, download capabilities, reporting functionalities, a contact management tool and an activity scheduler that are all integrated into one solution.  Parature CEO, Duke Chung, spoke on the benefits of implementing a fully self-customizable, hosted solution.  The party was held at the Felix Club in the Adams Morgan district of Washington DC.