Webinars

Best Practices in Customer Service

Staying current with industry trends to provide exceptional customer service and support is key to maintaining a strong, successful organization. The ‘Best Practices in Customer Service’ webinar series spans a vast market of industry sectors from associations, education, gaming, interactive media, technology, and more!

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View our 2007 Webinar Series

World-Class Customer Support Techniques for Technology Organizations

Presenter: Carlos Quezada - Meru Networks
Technical Support Manager

Thinking Outside the Organizational Box: How Tulane Actually Improved Customer Service and Satisfaction in a Post-Katrina World

Presenter: Adam Krob - Tulane Universisty
Director, End User Support

How University of Nebraska –Lincoln Set the Standard for Delivering Great Support for Their Faculty, Staff and Students

Presenter: Paul Erickson - University of Nebraska – Lincoln
Academic Technology & Middleware Coordinator

The New Era in Customer Support in a Web 2.0 World. How to Enable Customer Self-Service and Reduce Calls and Emails By Up to 80%

Presenter: Michael Buckham-White - Premier Global Services
Director of Web Development - Web Sales

The Future of Great Service at Colleges and Universities - How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs

Presenter: Nancy Rubin - Florida Atlantic University
Consultant, Small Business Development Group

The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them

Presenter: Sheryl Kingstone - The Yankee Group
Director, Enterprise Research