Webinars

Best Practices in Customer Service

Staying current with industry trends to provide exceptional customer service and support is key to maintaining a strong, successful organization. The ‘Best Practices in Customer Service’ webinar series spans a vast market of industry sectors from associations, education, gaming, interactive media, technology, and more!

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View our 2008 Webinar Series

7 Ways to Cut Costs and Improve Customer Service in a Down Economy

Presenter: Peter McGarahan - McGarahan and Associates
Founder and President
Presenter: Gary McNeil - Parature
Vice President of Marketing

What to Say to a Porcupine: Strategies for Dealing with Difficult Customers (v2008)

Presenter: Rich Gallagher - Point of Contact Group
President

e-Service is Dead – The New Multi-Channel Environment

Presenter: Chip Gliedman - Forrester Research
Vice President and Principal Analyst
Presenter: Gary McNeil - Parature
Vice President of Marketing

Provide a Direct Connection between your Parature Software and Angel.com's Interactive Voice Response (IVR) Software

Presenter: Josh Abich - Angel.com
Senior Account Executive

How Associations are Completely Changing the Way They Support Their Members While Increasing Retention

Presenter: Lori Jordan - Water Environment Federation
Director of Association Services

World-Class Customer Support Techniques for Gaming and Virtual World Organizations

Presenter: Max Whitaker - K2 Network
Senior Director of Player Relations

2008 Service & Support Metrics Survey Results: A Play by Play Look at What’s Really Going on in Today’s Support Center

Presenter: Pete McGarahan - McGarahan and Associates
Founder and President
Presenter: Gary McNeil - Parature, Inc
VP of Marketing

How Indiana Business College Set the Standard for Supporting Their Faculty, Staff and Students While Turning Them into Raving Fans

Presenter: Josephine Krause - Indiana Business College
Online Systems Support Coordinator
Presenter: Gary McNeil - Parature
VP of Marketing

How to Turn Your Customers Into Raving Fans - How Customer Service Can Rally Your Customers and Your Bottom Line

Presenter: John Ragsdale - Service & Support Professionals Association (SSPA)
VP of Research
Presenter: Gary McNeil - Parature, Inc
VP of Marketing