Webinars

Best Practices in Customer Service

Staying current with industry trends to provide exceptional customer service and support is key to maintaining a strong, successful organization. The ‘Best Practices in Customer Service’ webinar series spans a vast market of industry sectors from associations, education, gaming, interactive media, technology, and more!

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View our 2009 Webinar Series

The Cult of the Customer

Presenter: Shep Hyken - Shepard Presentations
Chief Amazement Officer (CAO)

A Multi-Channel Service Environment - Essential to Customer Retention

Presenter: John Ragsdale - Technology Services Industry Association (TSIA)
VP of Technology Research

How to Improve Customer Retention by Building Emotionally Engaging Customer Experiences

Presenter: Colin Shaw - Beyond Philosophy
Founder & International bestselling author

Zappos.com: How Zappos Built a Billion Dollar Company through a Customer Focused Culture

Presenter: Rob Siefker - Zappos.com
Senior Manager, Customer Loyalty Team

How to Tell Anyone Anything: Coaching Your Service Team to Success

Presenter: Rich Gallagher - Point of Contact Group
President & Author of What to Say to a Porcupine

Beyond the Game: Empower Your Players with Self-Service Support

Presenter: David Schroeder - iWin
Director of Customer Care

How Social Media is Transforming Customer Service and the Customer Experience

Presenter: Natalie Petouhoff - Forrester Research
Senior Analyst

2009 Service and Support Metrics Survey Results: A Look Behind the Scenes in Today's Support Organization

Presenter: Peter McGarahan - McGarahan & Associates
Founder and President
Presenter: Gary McNeil - Parature
Vice President of Marketing

What to Say to a Porcupine: Strategies for Dealing with Difficult Customers

Presenter: Rich Gallagher - Point of Contact Group
President