Different styles
Different styles
Ticket/Questions on your portal
Chat available on your portal
Knowledgebase on your portal
Customer history
Troubleshooter feature
Troubleshooter feature
EasyAnswer feature
Add Knowledgebase to your portal
WYSIWYG feature
Define roles for permission
Article details view
Suggest a ticket answer to the knowledgebase
Attach a knowledgebase article to a ticket answer
Fully customizable ticket structure and forms
View tickets summary
Workflow - Rules and routing
Reports on ticket performance
Customers can track the history of their tickets
Feedback detail within the ticket
Track actions taken during the life of a ticket
Email template - Code view
Email template - Preview view
Chat on your support portal - End users view
Customer Support Representative (CSR) view
Pre-chat questions
Queues view
Chat performance by CSR - Report sample
Executive Summary
Standart reports - Tabular view
Standart reports - Chart view
Standart reports - Ticket analysis
Premium reports - Packaged list
Premium reports - Packaged sample
Premium reports - Create your own reports
A variety of files
Add videos!
Easy to use folder structure
Define different permission levels
Download history
Obtain feedback after a ticket is sent
Obtain feedback after a chat session
Customer feedback history
Customize questions
Support tab on any Facebook Page
Monitor your Wall posts
Knowledgebase view
Provide Chat
Submit tickets or ask questions
Different ready-to-use templates
Different ways to distribute a survey
Results
Questions types
Calendar view
Creating tasks
Creating events
Catalog view
Asset/Product detail view
Associate specific documents to assets/product
Feedback information for contacts
Details view
Contact history
Service Level Agreements (SLAs)
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