Provide Proactive Self-Service with Parature

As expectations for 24/7 access to answers and information continue to grow, front line representatives are increasingly challenged by repetitive questions which create a considerable volume of interactions on high-cost, high-touch channels such as phone and email.

Parature’s customer self-service portal combines a custom-branded, mobile-responsive support portal with Parature’s searchable knowledgebase, support ticketing and other multi-channel contact options, such as live chat to deliver real-time answers.  By using Parature’s innovative customer portal, businesses can not only increase customer satisfaction but deflect a high volume of frequently asked questions.

Business Benefits

  • Proactively reduces support volume and repetitive inquiries on high-cost channels
  • Empower customer preference of online information before escalating to assisted service
  • Delivers consistent answers across multiple channels (including social media and mobile)
  • Creates more time for high-value customer interactions

Customer Benefits

  • Allows customer access across mobile, social and web experiences
  • Provides 24/7 self-service access to information
  • Increases first contact resolution and customer satisfaction
  • Provides real-time product and service updates