Provide Proactive Self-Service with Parature
As expectations for 24/7 access to answers and information continue to grow, front line representatives are increasingly challenged by repetitive questions which create a considerable volume of interactions on high-cost, high-touch channels such as phone and email.
Parature’s self-service solution combines a custom-branded, mobile-responsive support portal with Parature’s searchable knowledgebase, support ticketing and other multi-channel contact options such as live chat to deliver real-time answers, increase customer satisfaction and deflect a high volume of frequently asked questions.
- Proactively reduces support volume and repetitive inquiries on high-cost channels
- Empower customer preference of online information before escalating to assisted service
- Delivers consistent answers across multiple channels (including social media and mobile)
- Creates more time for high-value customer interactions
- Allows customer access across mobile, social and web experiences
- Provides 24/7 self-service access to information
- Increases first contact resolution and customer satisfaction
- Provides real-time product and service updates