Services

Parature's Customer Service Solution & Service Management (  PDF Version )

Guiding You to Customer Service Success

The key measurement of Parature’s success is based on the customer service success of our clients. Our Services team is dedicated to ensuring that your Parature Customer Service Solution delivers outstanding business results. Whether you need help planning, implementing, managing or optimizing your Parature customer support software solution, Parature Services can meet your needs. Our trained professionals will help ensure that your investment in our business process and customer service management software is successful today and into the future.

Implementation Services

Our goal is to help you successfully deploy your Parature service software solution and quickly begin recognizing a maximum return on investment. By aligning people, technology, and business processes at the start of any project, we can ensure rapid deployment and successful long-term results. Whether you are looking to implement a customer service solution, client knowledge management solution or a full CRM process management system, our Services team will ensure that you begin experiencing results fast.

Training Services

Whether you're just starting out with a new support solution or if you’re preparing to implement large scale customizations, Parature Services offers training to develop and meet the specific needs and skill levels necessary for team members to do their jobs. Both dedicated onsite and Web training are available.

Optimization Management Services

As a Parature client, we want to ensure that you get the most that your solution has to offer. Each tune-up is customized to fit your unique needs, and it offers everything from upgrade coaching and new feature implementation to program analytics that determine which features are not being utilized to their maximum potential.

Consulting and Integration Services

Leverage Parature's Web based architecture to ensure your organization’s customer service is fast, easy and cost-effective. Use advanced customization to build specialized reports to assist you in the management of your solution. Integration services assist you in integrating with any enterprise, homegrown or third party applications to allow you the customer management solution you desire.

With rich process management features built right into the customer service software, Parature enables companies to centralize all aspects of customer service management with a single customer service solution. To begin experiencing the benefits of these award-winning customer service solutions, contact us today!