Parature Enables Leading Software Developer to Provide Efficient 24/7 Customer Support
Sigmetrix’s software works with three of the top mechanical CAD systems in the world and therefore supports numerous customers and resellers, according to Jeff Brueggeman, Director Operations. Their need for an on-demand software application arose from a need to have a much more robust system for providing customer service and support. Their existing application did not allow them to understand or adequately respond to the types of customer requests ï¿½ problems, enhancement requests, or license requests ï¿½ they were receiving. Parature Customer Serviceï¿½ software offers Sigmetrix valuable insight into the trends and the types of requests they receive, enabling them to effectively plan for their customer support needs.
“Implementing Parature software provides us with the ability to efficiently mange our support requests and processes, stated Mr. Brueggeman. “It helps us to really understand the data and trends to determine what information we may need to communicate in our literature, as opposed to the training process or vice versa. Furthermore, the easy-to-use Parature software will enable us to easily populate and maintain our knowledgebase, providing our customers and resellers with the most up-to-date information.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Serviceï¿½ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“Software organizations will be consistently challenged to effectively manage customer support requests and increase brand loyalty,” said Duke Chung, Parature President and CEO. “Parature is leading the way to provide these organizations with the smartest, most efficient way to streamline and strengthen ongoing customer communication; increasing retention and improving the overall effectiveness of their support teams.”
Sigmetrix designs, develops, markets and globally supports tolerance analysis solutions used to unite the “ideal” world of product design with the “real” world of manufacturing and assembly. With over 20 years of research and development, Sigmetrix is focused on eliminating the error between predictive tolerance models and measured physical results in the factory. Through intuitive modeling technologies, engineers construct very precise tolerance variation models directly from the CAD geometry. Sigmetrix advanced analytical solutions and specialized services allow companies in virtually all industries to gain profound insight into the behavior of their products. This insight allows customers to objectively balance competing requirements and achieve exceptional return on their investment. For more information, please visit www.sigmetrix.com.
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support over 30 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including Rosetta Stone, Cox Communications, SuccessFactors and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit parature.adguys.com , follow @parature on Twitter, or like us on Facebook at facebook.com/parature.