Support Desk Software
Parature Support Desk Software: Improve Productivity and Service
Support desk software from Parature lets you build the most complete,
24/7 on-demand support center able to serve and support all your organization’s departments,
no matter how large or small.
Improve Productivity
Using Parature support desk software, you keep your employees up and
running, reducing technical problems that slow productivity.
Provide the Answers 24/7
With Parature's on-demand support desk software, your employees
have anytime, anywhere access to answers. Employees can check the status of work orders
submitted online, chat with a help desk representative to resolve issues on the spot, or
participate in online discussion boards with peers.
Parature Support Desk Software: Key Benefits and Features
- Customize the help desk portal to meet the unique needs of your employees
- Prioritize and manage work orders from one central place
- Improve help desk processes with on-demand surveys and reports
- Track assets and manage purchasing and receiving
Contact us now for a product demonstration of our support desk software.
What customers have to say about us
- "Within a year of launching Parature, we reduced administrative time by 25
percent for our account specialists. They're not cutting and pasting, so they're
able to handle more tickets. That translated to a 25 percent drop in the number
of open tickets."
- Director, Customer Service - TMA Resources
What customers have to say about us
- "Parature Customer Service™ software has helped us increase client satisfaction
by providing our clients with a self-service portal complete with 24/7 access to information
and ticket history. It has allowed us to service twice the number of clients without
increasing the size of our service levels. Parature Customer Service software has also
increased the efficiency across all our teams within the organization, improving processes
among customer support, operations, development, and sales."
- Director Global Accounts, Coremetrics