Watch video Request a Trial

Parature Support Plans

Designed for the individual needs of our customers

No matter what your support requirements are, Parature has a support plan to meet the unique requirements of your organization.

Whether you need an emergency response hotline, remote access support, a dedicated account manager, or real-time chat support – we have a plan for you. Parature support plans enable you to maximize the power of your Parature Customer Service™ software, and to deliver the most exceptional service and support to your customers.

Pick the right level of support for you and your organization

Platinum Level Support

Parature Platinum includes all the essentials to ensure you get the most out of your investment including remote access support and a dedicated account manager, important for mission-critical applications.

Diamond Level Support

Parature Diamond includes all the Platinum Level Support benefits plus added support for customers requiring multiple authorized support contacts, additional engineering and analyst access, and fastest response times.

Platinum Diamond
Online Self-Service Support Portal included included
New Feature Training Video Downloads included included
ParaGroups Parature User Discussion Forums included included
Online Case Submission and Status Updates via Support Portal included included
Authorized Support Contacts 2 4
Access to Parature Share Ideas for Authorized Support Contacts to share, vote & comment included included
Basic Workflow Change Requests 15 30
Software Support Engineer Access via Telephone
Monday – Friday [Excluding US holidays]
9:00 AM - 9:00 PM EST 9:00 AM - 9:00 PM EST
Targeted Initial Response Time 4 business hours 2 business hours
Emergency Response Hotline included included
API Access Support included included
Premium Report Designer Support included included
Priority Queuing (Telephone, Tickets and Email) included included
Software Support Engineer Access via Real-Time Chat
Monday – Friday [Excluding US holidays]
- 9:00 AM - 9:00 PM EST
Assigned Senior Support Engineer - included
Support Issue Review - included
Support Requests per Month Unlimited Unlimited
 »  » 
Tweet This Send to Facebook Send to LinkedIn Email Print Save to Favorites More Sharing Options