At Parature, we believe that exceptional service begins with exceptional people. Our service representatives have more than technical expertise – they are committed to helping our customers. Set up in a team environment, each support representative has the ability to utilize the knowledge of multiple parties to ensure the customer is receiving timely and valuable assistance. In addition, as users of Parature’s Customer Support Software, the Parature support representative truly understands the critical nature of our customers’ concerns and acts as an internal evangelist for enhancing the product to effectively meet the needs of support representatives everywhere.
Parature customers can choose their method of support via the 24/7 online Support Portal.
Here our customers have the ability to search the knowledge base to find answers to FAQs, tips
and tricks for using Parature software, and general product information; participate in forum
discussions with fellow Parature users to discuss best practices and collaborate on peer-to-peer
support; visit the Download Center to access release notes, best practice documentation, and setup
guides; or submit a ticket to the Parature support team for information that may not be readily
available or is unique to their organization.
Parature appreciates that our customers often have unique and changing support requirements;
therefore we offer three different kinds of support plans to accommodate the individual support
needs of your organization. Each plan is very different, whether you want remote access support,
a dedicated account manager, real-time chat support, or tickets to ParaFest – our action packed
annual users’ conference – we have the plan for every kind of organization. Our plans enable you
to maximize your use of Parature and deliver great support to your customers.
All Parature customers have the opportunity to become involved in Parature’s online community - ParaUnity™.
This valuable and informational website has been established to enable our customers to find answers,
share expertise, and discuss topics of interest & industry best practices. Additionally, you will
find product documentation, recent product news, event information, and the Parature Referral Program
all in one easy-to-use website.