Parature Support

Our People
Extraordinary People, Extraordinary Support

At Parature, we believe that exceptional service begins with exceptional people. Our service representatives have more than technical expertise – they are committed to helping our customers. Set up in a team environment, each support representative has the ability to utilize the knowledge of multiple parties to ensure the customer is receiving timely and valuable assistance. In addition, as users of Parature’s Customer Support Software, the Parature support representative truly understands the critical nature of our customers’ concerns and acts as an internal evangelist for enhancing the product to effectively meet the needs of support representatives everywhere.

Our Support Process
Online Support 24/7

Parature customers can choose their method of support via the 24/7 online Support Portal. Here our customers have the ability to search the knowledge base to find answers to FAQs, tips and tricks for using Parature software, and general product information; participate in forum discussions with fellow Parature users to discuss best practices and collaborate on peer-to-peer support; visit the Download Center to access release notes, best practice documentation, and setup guides; or submit a ticket to the Parature support team for information that may not be readily available or is unique to their organization.

Our Support Plans
Designed for the Individual Needs of our Customers

Parature appreciates that our customers often have unique and changing support requirements; therefore we offer three different kinds of support plans to accommodate the individual support needs of your organization. Each plan is very different, whether you want remote access support, a dedicated account manager, real-time chat support, or tickets to ParaFest – our action packed annual users’ conference – we have the plan for every kind of organization. Our plans enable you to maximize your use of Parature and deliver great support to your customers.

Our Community - ParaUnity
An Online Community of Customers

All Parature customers have the opportunity to become involved in Parature’s online community - ParaUnity™. This valuable and informational website has been established to enable our customers to find answers, share expertise, and discuss topics of interest & industry best practices. Additionally, you will find product documentation, recent product news, event information, and the Parature Referral Program all in one easy-to-use website.