Survey

Online Customer Support Software – Solutions To Customer Service

Easily create, distribute, and analyze information to measure critical information with Parature’s eSurvey, a key reporting tool in Parature’s online customer support software. Built with powerful analytical capabilities, eSurvey enhances solutions to customer service by allowing you to use crucial information to make timely, smart decisions and evaluate opportunities for improving services.

Benefits

• Use the Design Builder and multiple question types to quickly create and deploy surveys
• Gather data from end users worldwide to use in reports or to export to other applications
• Distribute surveys in multiple ways and tailor the message for specific user groups

Key Features

Straightforward creation tools
Manage all aspects of the survey process with a full set of built-in tools

• Quickly create online surveys by selecting from several designs, multiple question types, and sample questions
• Design the look and feel using the intuitive Design Builder tool, adding logos, and color schemes to match your company’s marketing design
• Import existing survey designs, questions, options, or distribution settings

Multiple survey options
Select from a number of alternatives to create a survey that meets your objectives and is easy to administer

• Distribute surveys in multiple formats, such as pop up surveys, emailed surveys and phone surveys
• Setup customized rules to send surveys automatically
• Automatically end surveys by setting an end date or by the total number of responses

Powerful reporting capabilities
Utilize built-in survey reports to gain instant visibility into gathered responses and allow your audience to view survey results on demand

• Easily export data to Microsoft Excel™ or integrate the survey with an external analysis tool
• Ensure the quality of your data by preventing re-submits
• Options to automatically recognize user identification information, or offer anonymous surveys