How IGN Entertainment Increased Self-Service Rates to Over 90% Using Parature Customer Service Software
Customer Service in a growing marketplace needs to keep the costs of support down while increasing the level of customer satisfaction. So, how do you align your service in tough economic times?
Creativity, technology and a clear strategy that focuses on giving your customers a high level of service using innovative communication.
The IGN Strategy:
- Know your customer; Reporting and feedback is critical
- Plan accordingly; Use time sensitive alerts (TSAs) and routing rules to communicate and move requests into priorities
- Empower your CSRs; Let Parature do the work so your CSRs can work more efficiently
