There are many naysayers to government agencies monitoring social media and having an active presence on social channels such as Facebook and Twitter. In blog posts, forums and on Twitter feeds, those opposed to the government’s growing use of social media cite privacy concerns and a waste of taxpayer money. But consider the important potential of government having a dedicated listening, communication and response presence on these channels.

Last year, when the Washington, DC area experienced a rare 5.8 magnitude earthquake, hundreds of thousands of people quickly evacuated their office buildings, most carrying only their phones, Read More