Brian Bruffey is a Software Support Engineer for Diamond Clients at Parature.

Name: Brian Bruffey
About Me: “I have been at Parature for almost a year. Before that, I graduated from Virginia Tech in Blacksburg, VA with a degree in Computer Science. I am from the small county of Louisa, which is a rural community located west of Richmond, VA. When I’m not at Parature, I like to hang out with Kangaroos that my girlfriend brings home from the Zoo.”
Customer Base: Diamond
If you could share one tip with our customers, what would it be? “Utilize the extremely powerful abilities of our ticket widgets. It allows you visibility into other modules of Parature right within the ticket you’re viewing to get more information on the customer or account on the ticket. With some advanced development, you can also have the ability to edit tickets, view accounts, and view any other information outside of Parature.” Read More