Executive Management

Leaders in Customer Experience Management software

The Parature executive management team is made up of talented and seasoned individuals who have enabled Parature to build a business model that encompasses the key attributes of the most successful Software-as-a-Service (SaaS) companies in the world today. By building Parature Customer Service™ – the smartest, most efficient customer service software - Parature's leaders have contributed to the innovation and growth of the on-demand customer service and experience management industry. The integrated, intuitive design of Parature software enables diverse organizations across the globe to better and more efficiently serve, support, engage with and retain customers in today's Web world.

Management Team

• Tim Davenport, Chief Executive Officer
• Duke Chung, Founder and Chief Strategy Officer
• Robert Aldrich, Chief Financial Officer
• Cindy Cruzado, Vice President of Product Management
• Karolyn Dector, Vice President of Services
• Paul Ironside, Senior Vice President of Sales and Chief Customer Officer
• Ben Martin, Vice President of Customer Care
• Gary McNeil, Vice President of Marketing

Board of Directors

• Ching-Ho Fung, Chairman, Parature
• Gene Riechers, Board Member, Valhalla Partners, L.P.
• Vispi Daver, Board Member, Sierra Ventures
• Richard Wong, Board Member, Accel Partners
• Duke Chung, Founder, Parature