Duke Chung

Chief Executive Officer & President, Parature

Duke Chung, Chief Executive Officer and President, co-founded Parature in 2000 with a vision to provide superior customer support software accessible via the Internet. Today, Parature’s Software-as-a-Service (SaaS) product suite supports more than 10 Million registered users in hundreds of organizations, including national associations, leading educational institutions, technology companies, and other diverse industries worldwide.

Duke is recognized as one of the top up-and-coming entrepreneurs in the Greater Washington Metropolitan region. In 2002, Washington Techway magazine named Duke as one of the area’s top under-30 technology executives. He was also selected to the 2002 MindShare Class, an exclusive, by invitation only program for CEOs of the most promising high tech start-up companies in the region. Duke has been widely recognized for pioneering innovation with such honors as being named to Fast Company magazine’s Fast 50, Washingtonian magazine’s Power 150 as a ‘Rising Star’, and more recently recognized by Bisnow on Business as a ‘Top 35 under 35 Entrepreneur in the Washington region. Duke was also a contributing author to Inside the Minds: Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry by Aspatore Books. In the chapter entitled "Providing a Web-based Solution", he shares his perspective on how the Internet will change the way companies support their end users.

Duke is a frequent speaker at industry events and conferences throughout the country, including the Darden School of Business, Georgetown University, University of Maryland, Netpreneur, SearchCRM and Potomac Executive Biz. Duke also serves on the Board of Directors for the Monte Jade Science & Technology Association.

Throughout his career, Duke has had the forethought and insight to recognize the undeniable benefits of delivering software as a service. Prior to Parature, Duke co-founded Limespot, a company focused on providing students vital campus information over the Internet. While at Limespot, Duke experienced first-hand the advantages of a reduction in infrastructure cost and human requirements when delivering an application over the Internet versus delivering installed software. The realization of strategies in which the Internet could improve the way business is done became the foundation for how Parature would be built.

Duke holds a B.S. in Operations Research and Industrial Engineering from Cornell University.

Article clips

• Executive Spotlight with Duke Chung
  Potomac Executive Biz
• Duke M. Chung - CEO & Co-Founder, Parature, On Self Service Technologies
  Contact Center World
• Duke Chung, CEO, Parature
  The Wall Street Transcript