The Parature Blog
Follow us on Facebook
Follow us on Twitter
Follow us on YouTube
Follow us on RSS


Seven ways to cut costs and improve customer service and value in a down economy



Live Product Demo: Parature's award winning customer support software

Contact Sales: Get ready to experience support success
Our Company - Executive Management

Executive Management

Richard Wong

Board Member, Accel Partners

Richard joined Accel in 2006, with a focus on mobile and broadband services software, as well as messaging and security applications. Rich currently serves on the board of AdMob, the leading mobile advertising company, and Sana Security. Through pre-Accel associations, Rich also serves as a board advisor to Plaxo, Simplicita, and 4thMedia.

Prior to Accel, Rich was SVP/GM of Products at Openwave. In this capacity, Rich launched several of OPWV’s most successful new products such as the Edge security gateway (anti-abuse), integrated messaging, and location-based services. Rich was previously GM of Messaging Products, growing the business from $50MM to $180MM from 2003 to 2005, and Chief Marketing Officer from 2001 to 2003.

While at Openwave, Rich founded and chaired the Messaging Anti-Abuse Working Group, a consortium of ISPs and technology providers working together to combat internet abuse.

Previously, Rich was the Chief Marketing Officer and EVP/GM of Value-Added Services at Covad Communications, the DSL provider. During his time Covad revenue grew from $5MM to $250MM. Preceding Covad, he was a management consultant for McKinsey & Company, focusing on software and consumer technology. Rich started his career as a Brand Manager at Procter & Gamble.

Rich holds a B.S. in Materials Science and Engineering from the Massachusetts Institute of Technology and received his MBA from the MIT Sloan School of Management.

Rich remains active as an EVP of the MIT Club of Northern California, Board Member of the MIT CNC - Entrepreneurship Program, and the CTIA Wireless Internet Caucus.



Knowledge Base Software | Case Management Software | Knowledge Management | Help Desk Software | Online Customer Support Software | Web Based Help Desk Software | Trouble Ticket software
Forum Software | Help Desk System | Online Helpdesk | Knowledge Management Systems | Knowledge Base Tool | Trouble Ticket | Discussion Forum Software
Help Desk Ticket | Support Desk Software | Trouble Ticket System | Best Forum Software