Terms of Use

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PARATURE, INC.
APPLICATION SERVICE AGREEMENT
TERMS AND CONDITIONS

1. DEFINITIONS.

Certain capitalized terms, not otherwise defined on the Cover Page, have the meanings set forth in this Section 1.

1.1 Access Protocols” shall have the meaning set forth in Section 2.2.

1.2 “ Access Term shall have the meaning set forth in Section 2.1.

1.3 Addendum” means any addendum to this Agreement executed by both Parties, if any, and may include, without limitation, Parature’s standard form of Professional Services Addendum.

1.4 Application Documentation” will mean text and/or graphical documentation, whether in electronic or printed format, that describe the features, functions and operation of the Application Service, which materials are designed to facilitate use of the Application Service and which are provided by Parature to Customer in accordance with the terms of this Agreement.

1.5 Application Services” will mean the services and Parature content ordered by Customer through an Order Form and provided by Parature by means of access to certain content and use of the features and functionality of software applications available and accessible within the Parature web sites, solely to the extent set forth and further described in, and as limited by, the Order Forms executed by the Parties. Application Services may also include the hosting of the Support Site.

1.6 Authorized User” shall mean End Users and Service Desk Users.

1.7 “Capacity” means the amount of data storage, data transmission and number of page views and/or registered End Users capacity for the Support Site ordered under a given Order Form.

1.7 Confidential Information” will mean all written or oral information, disclosed by either Party to the other, related to the operations of either Party or a third party that has been identified as confidential or that by the nature of the circumstances surrounding disclosure ought reasonably to be treated as confidential. Without limiting the foregoing, for purposes of this Agreement, the Application Documentation will be deemed Confidential Information of Parature.

1.8 Customer Brand” shall mean any one or more of the trademarks, service marks, trade names, domain names, logos, business and product names, slogans, and registrations and applications for registration thereof owned by Customer as of the Effective Date.

1.9 Customer Content” will mean the data, media and content provided by Customer for use with the Application Service and access through the Application Service.

1.10 Customer URL(s)” will mean the customer url(s) identified in an Order Form through which End Users may gain access to the Support Site.

1.11 “End Users” shall mean any customer of Customer who accesses the Customer Content as hosted by Parature through the Support Site via the Customer URL.

1.12 “Initial Term” shall have the meaning set forth in section 10.1.

1.13Order Form shall mean a document signed by both Parties identifying the type of Application Services to be made available by Parature pursuant to this Agreement, substantially in the same form as Schedule A attached hereto. Each Order Form shall be agreed upon by the Parties as set forth in Section 2.1.

1.14 “Service Desk Users” shall mean an individual employee of Customer to whom Customer has paid the appropriate access fees and has assigned an identification number for access to the Application Services for Customer’s own internal business purposes. If and when a Service Desk User no longer has access to the Application Services, Customer may allow an alternate Service Desk User to assume the initial Service desk User’s identification number and access the Application Services in place of the initial Service Desk User.

1.15 “Support Site” shall mean the website hosted by Parature containing the Customer Content accessed through the Customer URL based on a portion of the Application Services.

1.16 Term” will have the meaning set forth in Section 10.1.

2. ORDERING; ACCESS AND USE.

2.1 Order Forms. The Application Services to be provided by Parature under this Agreement will be set forth in one or more Order Forms executed by the Parties from time to time during the Term. The Parties shall negotiate and sign each Order Form separately. Each Order Form shall set out a description of the applicable Application Services, the costs associated with such Application Services, the period of time Customer will have access to the ordered Application Services (the “ Access Term“), the Capacity Level for such Application Services, the schedule of payments for the performance of such Application Services, and any unique additional terms. Each Order Form shall be attached to this Agreement and incorporated in this Agreement by reference.

2.2 Provision of Access to the Support Site for End Users. Subject to the terms and conditions contained in this Agreement, Parature hereby grants to Customer a non-exclusive, non-transferable right to permit access to Support Site during the Access Term identified in the applicable Order Form, solely for use by Authorized Users in accordance with the terms and conditions of this Agreement. On or as soon as reasonably practicable after the Effective Date, Parature shall provide to Customer the necessary passwords, security protocols and policies and network links or connections (the “Access Protocols“) to allow Customer to access the Support Site.

2.3 Provision of Access for Service Desk Users. Subject to the terms and conditions contained in this Agreement, Parature hereby grants to Customer a non-exclusive, non-transferable right to access to the features and functions of the Application Service during the Access Term identified in the applicable Order Form, solely for use by Service Desk Users in accordance with the terms and conditions of this Agreement. On or as soon as reasonably practicable after the Effective Date, Parature shall provide to Customer the Access Protocols to allow Customer to access the Application Service. Parature shall also provide Customer the Application Documentation to be used by Customer in accessing and using the Application Service. Customer shall ensure that all access to the Application Services shall comply with Parature’s privacy policies and e-mail policies provided to Customer from time-to-time by Parature. Customer acknowledges and agrees that, as between Customer and Parature, Customer shall be responsible for all acts and omissions of Service Desk Users, and any act or omission by such Service Desk Users which, if undertaken by Customer, would constitute a breach of this Agreement, shall be deemed a breach of this Agreement by Customer. Customer shall undertake reasonable efforts to make all such Service Desk Users aware of the provisions of this Agreement as applicable to such Service Desk User’s use of the Application Service, and shall cause Service Desk Users to comply with such provisions.

2.4 Application Documentation License. Subject to the terms and conditions contained in this Agreement, Parature hereby grants to Customer a non-exclusive, non-transferable right and license to use the Application Documentation during the Term for Customer’s internal purposes in connection with its use of the Application Service as contemplated in this Agreement.

2.5 Provision of Capacity for Support Site. Subject to the terms and conditions contained in this Agreement, Parature agrees to provide Customer the Capacity for the Support Site set forth in the applicable Order Form. In the event that Customer exceeds the ordered Capacity, Parature shall use commercially reasonable efforts to provide such additional Capacity as may be required by Customer. In the event Parature provides such additional Capacity, Customer agrees to pay Parature for such additional Capacity provided by Parature in accordance with the terms of Section 5.

2.6 Usage Restrictions. Customer will not (i) copy or duplicate the Application; (ii) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the Application is compiled or interpreted; (iii) modify the Application Service or the Application Documentation, or create any derivative product from any of the foregoing, except with the prior written consent of Parature; or (iv) assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey, or pledge as security or otherwise encumber, Customer’s rights under Sections 2.2, 2.3 and 2.4. Customer will ensure that its use of the Application Service and the Application Documentation and all Customer Content complies with all applicable laws, statutes, regulations or rules. Customer shall notify Parature immediately of any unauthorized use of any password or account or any other known or suspected breach of security. Customer will only allowed Service Desk Users who have been assigned a unique user identification to access the Application Services.

2.7 Retained Rights; Ownership.

(a) Subject to the rights granted in this Agreement, Customer retains all right, title and interest in and to the Customer Brand and Customer Content, and Parature acknowledges that it neither owns nor acquires any additional rights in and to the Customer Brand or Customer Content not expressly granted by this Agreement. Customer is solely responsible for all Customer Content. Parature further acknowledges that Customer retains the right to use the Customer Brand and Customer Content for any purpose in Customer’s sole discretion. Subject to the foregoing, Customer hereby grants to Parature a non-exclusive, non-transferable right and license to use the Customer Brand and Customer Content during the Term for the limited purposes of performing Parature’s obligations under this Agreement.

(b) Subject to the rights granted in this Agreement, Parature retains all right, title and interest in and to the Application Service and the Application Documentation, and Customer acknowledges that it neither owns nor acquires any additional rights in and to the foregoing not expressly granted by this Agreement. Customer further acknowledges that Parature retains the right to use the foregoing for any purpose in Parature’s sole discretion.

3. PARATURE OBLIGATIONS.

3.1 Implementation Plan; Professional Services. Customer understands that, before access to the Application Service can be provided to Customer, Customer’s systems may require configuration, and will in any case require the performance of various professional services to prepare Customer’s systems for such purposes, and that Parature’s systems may also require preparation in order to configure and prepare the Application Service for use under the term of the Agreement as contemplated hereunder. Customer shall either perform such services itself or have a third party perform such services for Customer. Accordingly, Customer acknowledges that in the event that Customer desires that Parature perform such professional services, the Parties will negotiate an appropriate Work Statement setting forth an implementation plan (the “Initial Implementation Plan“) pursuant to an executed Professional Services Addendum. Notwithstanding the foregoing, Customer acknowledges that Parature will have no obligation to perform any services under the Initial Implementation Plan unless and until engaged to perform such services in an Addendum to this Agreement or in a separate Order Form. Customer may also order additional professional services under the terms of the Professional Services Addendum pursuant to an Order Form.

3.2 Technical Support. Parature provides certain limited support services as part of the Application Service. However, Customer may request for Parature to provide additional technical support services related to Customer’s use of the Application Service. Parature agrees to provide such technical support services as are set forth in an Order Form; provided the Customer has also executed the applicable Technical Support Addendum. Until the Customer has ordered technical support pursuant to an Order Form, Parature shall only provide the limited support it normally provides to its customers generally as part of the Application Services. Customer will be solely responsible for the support of all Authorized Users who are Customer’s customers accessing the Application Services through the Customer URL(s).

3.3 Training. Customer may request for Parature to provide training services related to Customer’s use of the Application Service. Parature agrees to provide such training services as are set forth in an Order Form. Until the Customer has ordered training services pursuant to an Order Form, Parature shall have no obligation to provide training services to Customer.

3.4 Communication with Authorized Users. As part of the provision of the Support Site, Parature may need to communicate with Authorized Users from time-to-time. Customer hereby grants Parature the limited right to communicate with Authorized Users as may be necessary as part of the provision of the Support Site, in Parature’s reasonable discretion.

4. CUSTOMER OBLIGATIONS.

4.1 Authorized User Access to Services. Subject to the terms and conditions herein, Customer may permit any Service Desk User to access and use the features and functions of the Application Service only through the Access Protocols. Customer will ensure that any such Service Desk User will be bound by a contractual, enforceable agreement, which agreement, will, by its terms, provide substantially the same or greater protections for Parature’s Confidential Information, the Application Service, and the Application Documentation as are provided by the terms hereof.

4.2 Customer Assistance. Customer shall make available in a timely manner at no charge to Parature all content, graphic files, Customer Content, Customer Brand information or other information and resources of Customer required by Parature for the performance of its obligations under this Agreement. Customer shall be responsible for, and assumes the risk of, any problems resulting from, the content, accuracy, completeness and consistency of all such content, materials and information supplied by Customer.

4.4 Customer Content. Customer and its Authorized Users shall have access to the Customer Content and shall be responsible for all changes to and/or deletions of Customer Content and the security of all passwords and other access protocols required in order to access the Application Services and the Support Site. Customer hereby represents and warrants that it owns or otherwise has sufficient right to grant Parature access to and use the Customer Content in accordance with the terms of this Agreement. Customer will be solely responsible for the accuracy and completeness of the Customer Content.

4.5 Use of the Application Services. Customer agrees that Customer will not use the Applications Services in any manner for spamming, sending chain letters, junk mail, or using a distribution list to communicate with a person who has not given Customer specific permission to contact them in such a manner. Customer agrees not to use the Application Services to display, transmit or otherwise provide access to any unlawful, infringing, libelous, obscene or harassing content of any kind, including, but not limited to Customer Content. Customer agrees to use the Application Services only in a lawful manner and in accordance with Parature’s e-mail and use policies provided to Customer from time-to-time. Customer will be solely responsible for (a) sending or storing material and/or Customer Content containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (b) any act that may interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (c) any attempt by any Authorized User or other Customer employee, contractor or agent to gain unauthorized access to the Service or its related systems or networks. Customer shall indemnify Parature for all damages resulting from such Customer responsibilities.

5. FEES AND EXPENSES; PAYMENTS.

5.1 Fees. In consideration for the access rights granted to Customer and the Services performed by Parature under this Agreement, Customer will pay to Parature, without offset or deduction, all fees required by a particular Order Form. Customer acknowledges and agrees that for all Access Terms that are on a month-to-month basis, Parature will invoice Customer on the Billing Date (as defined on the Order Form) set forth on the Order Form of the applicable month for that months access. Parature will either charge Customer as set forth in Section 5.3 or submit invoices to Customer with respect to such fees according to the relevant payment schedules indicated on the applicable Order Form under General Payment Terms.

5.2 Additional Capacity Fees. In the event Parature provides Customer with additional Capacity as contemplated by Section 2.5, Parature may invoice Customer Parature’s then-current fees for such additional Capacity for the month for which such additional Capacity was provided and Customer shall pay such amounts within thirty (30) days after receipt of such an invoice.

5.3 Automatic Debit. Customer authorizes Parature to charge an amount equal to the monthly fees set forth in the Order Form and any additonal capacity fees to the credit card and/or bank account specified in the Service Registration Profile in advance of provision of services to Customer. Parature shall deduct amounts payable by Customer hereunder, including, without limitation, applicable taxes, if any, from Customer’s account as such amounts become due. In the event that (i) Customer’s credit balance falls below zero dollars ($0.00); or (ii) Parature is unable to charge any amounts payable hereunder to the credit card account(s) specified by Customer in the Service Registration Profile, Customer acknowledges that Service Provider may suspend all services hereunder until payment is made or until Parature terminates this Agreement, and such remedy will be in addition to any other right or remedy which Parature may have against Customer in law or equity. “Service Registration Profile” will mean information maintained by Parature about Customer’s account and the parameters by which services are provided to Customer, including, without limitation, Customer’s billing information, as specified by Customer during initial registration or as updated by Customer at any time during the Term by the procedures made available through the Parature Web site.

5.4 Customer Operating Expenses. Customer will bear all expenses incurred in performance of its obligations hereunder, including, without limitation, through use by Customer and/or any Authorized User of the Application Service, and/or through provision of support to Authorized Users with respect to such use of the Application Service.

5.5 Taxes. Customer will be responsible for payment of any applicable sales, use and other taxes and all applicable export and import fees, customs duties and similar charges (other than taxes based on Parature’s income), and any related penalties and interest for the grant of license rights hereunder, or the delivery of related services. Customer will make all required payments to Parature free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments to Parature will be Customer’s sole responsibility, and Customer will, upon Parature’s request, provide Parature with official receipts issued by the appropriate taxing authorities, or such other evidence as Parature may reasonably request, to establish that such taxes have been paid.

5.6 Late Payments; Interest; Payment in Dollars. Any portion of any amount payable hereunder that is not paid when due will accrue interest at one and one-half (1.5%) per month or the maximum rate permitted by applicable law, whichever is less, from the due date until paid. All payments to be made under this Agreement shall be made in US dollars.

5.7 Invoice Disputes. If Customer disputes any portion of an invoice or any other amount due under this Agreement, Customer shall notify Parature within thirty (30) days after receipt of the invoice or from the payment due date with an explanation of the nature of the dispute. Unless a written notice of a dispute as to invoiced or due amounts is received by Parature within such thirty (30) day period, the invoice or amount due shall be deemed correct and payable in full by Customer.

6. TREATMENT OF CONFIDENTIAL INFORMATION.

6.1 Ownership of Confidential Information. The Parties acknowledge that during the performance of this Agreement, each Party will have access to certain of the other Party’s Confidential Information or Confidential Information of third parties that the disclosing Party is required to maintain as confidential. Both Parties agree that all items of Confidential Information are proprietary to the disclosing Party or such third party, as applicable, and will remain the sole property of the disclosing Party or such third party.

6.2 Mutual Confidentiality Obligations. Each Party agrees as follows: (i) to use Confidential Information disclosed by the other Party only for the purposes described herein; (ii) that such Party will not reproduce Confidential Information disclosed by the other Party, and will hold in confidence and protect such Confidential Information from dissemination to, and use by, any third party; (iii) that neither Party will create any derivative work from Confidential Information disclosed to such Party by the other Party; (iv) to restrict access to the Confidential Information disclosed by the other Party to such of its personnel, agents, and/or consultants, if any, who have a need to have access and who have been advised of and have agreed in writing to treat such information in accordance with the terms of this Agreement; and (v) to return or destroy, pursuant to Section 10.5, all Confidential Information disclosed by the other Party that is in its possession upon termination or expiration of this Agreement. Notwithstanding the foregoing, Customer agrees that Parature may collect aggregated statistical data regarding Customer’s use of the Service and provide such aggregated statistical data to third parties. In no event shall Parature provide to third parties specific data regarding Customer or Customer’s Authorized Users.

6.3 Confidentiality Exceptions. Notwithstanding the foregoing, the provisions of Sections 6.1 and 6.2 will not apply to Confidential Information that (i) is publicly available or in the public domain at the time disclosed; (ii) is or becomes publicly available or enters the public domain through no fault of the recipient; (iii) is rightfully communicated to the recipient by persons not bound by confidentiality obligations with respect thereto; (iv) is already in the recipient’s possession free of any confidentiality obligations with respect thereto at the time of disclosure; (v) is independently developed by the recipient; or (vi) is approved for release or disclosure by the disclosing Party without restriction. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (x) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (y) to establish a Party’s rights under this Agreement, including to make such court filings as it may be required to do. Customer also acknowledges and agrees that Parature may freely use any comments, ideas and/or error reports provided by Customer to Parature and such comments, ideas and/or error reports shall not be considered proprietary to Customer.

7. REPRESENTATIONS AND WARRANTIES.

7.1 General Representations. Each Party hereby represents and warrants (i) that it is duly organized, validly existing and in good standing under the laws of its jurisdiction of incorporation or organization; (ii) that the execution and performance of this Agreement will not conflict with or violate any provision of any law having applicability to such Party; and (iii) that this Agreement, when executed and delivered, will constitute a valid and binding obligation of such Party and will be enforceable against such Party in accordance with its terms.

7.2 Service Warranty. Parature herby represents and warrants that the Application Services will be provided in a workmanlike manner; provided, however, that Parature does not warrant any software underlying the Application Services will be error free or will operate without interruption.

8. DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY.

8.1 Disclaimer. EXCEPT AS EXPRESSLY REPRESENTED OR WARRANTED IN SECTION 7, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION SERVICE, THE APPLICATION DOCUMENTATION, AND ALL SERVICES PERFORMED BY PARATURE ARE PROVIDED “AS IS,” AND PARATURE DISCLAIMS ANY AND ALL OTHER PROMISES, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, SYSTEM INTEGRATION AND/OR DATA ACCURACY. PARATURE DOES NOT WARRANT THAT THE APPLICATION SERVICE OR ANY OTHER SERVICES PROVIDED BY PARATURE WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION OF THE APPLICATION SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED. PARATURE’S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. PARATURE IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

8.2 Exclusions of Remedies; Limitation of Liability. IN NO EVENT WILL PARATURE BE LIABLE TO CUSTOMER FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE, EVEN IF PARATURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE. THE CUMULATIVE LIABILITY OF PARATURE TO CUSTOMER FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED THE LESSER OF THE FEES PAID TO PARATURE BY CUSTOMER AND TEN THOUSAND DOLLARS (US $10,000.00). THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.

8.3 Essential Basis of the Agreement. Customer acknowledges and understands that the disclaimers, exclusions and limitations of liability set forth in this Section 8 form an essential basis of the agreement between the Parties, that the Parties have relied upon such disclaimers, exclusions and limitations of liability in negotiating the terms and conditions in this Agreement, and that absent such disclaimers, exclusions and limitations of liability, the terms and conditions of this Agreement would be substantially different.

9. INDEMNIFICATION.

9.1 Indemnification of Customer. Parature agrees to indemnify, defend and hold harmless Customer from and against any and all losses, liabilities, costs (including reasonable attorneys’ fees) or damages resulting from any claim by any third party that the Application Service and/or the Application Documentation infringes such third party’s U.S. patents issued as of the Effective Date, or infringes or misappropriates, as applicable, such third party’s copyrights or trade secret rights under applicable laws of any jurisdiction within the United States of America, provided that Customer promptly notifies Parature in writing of the claim, cooperates with Parature, and allows Parature sole authority to control the defense and settlement of such claim. If such a claim is made or appears possible, Customer agrees to permit Parature, at Parature’s sole discretion, to enable it to continue to use the Application Service or the Application Documentation, as applicable, or to modify or replace any such infringing material to make it non-infringing. If Parature determines that none of these alternatives is reasonably available, Customer shall, upon written request from Parature, cease use of, and, if applicable, return, such materials as are the subject of the infringement claim. This Section 9.1 shall not apply if the alleged infringement arises, in whole or in part, from (i) modification of the Application Service or the Application Documentation by Customer, (ii) combination, operation or use of the Application Service with other software, hardware or technology not provided by Parature, (iii) use of a superseded or altered release of the Application Service or the Application Documentation, if such infringement would have been avoided by the use of a then-current release of the Application Service or the Application Documentation, as applicable, and if such then-current release has been made available to Customer, or (iv) related to the Customer Content (any of the foregoing circumstances under clauses (i), (ii), (iii), or (iv) a “Customer Indemnity Responsibility“). IN NO EVENT SHALL PARATURE’S LIABILITY UNDER THIS SECTION 9 EXCEED CAP ON LIABILITY SET FORTH IN SECTION 8.2. THIS SECTION STATES PARATURE’S ENTIRE OBLIGATION AND LIABILITY WITH RESPECT TO ANY CLAIM OF INFRINGEMENT.

9.2 Customer’s Indemnity Obligations. Customer agrees to hold, harmless, indemnify, and, at Parature’s option, defend Parature from and against any losses, liabilities, costs (including reasonable attorneys’ fees) or damages resulting from a Customer Indemnity Responsibility, provided that Parature promptly notifies Customer in writing of the claim, cooperates with Customer, and allows Customer sole authority to control the defense and settlement of such claim; provided that Customer will not settle any third-party claim against Parature unless such settlement completely and forever releases Parature from all liability with respect to such claim or unless Parature consents to such settlement, and further provided that Parature will have the right, at its option, to defend itself against any such claim or to participate in the defense thereof by counsel of its own choice.

10. TERM AND TERMINATION.

10.1 Term. The term of this Agreement will commence on the Effective Date and will continue until the earlier to occur of (i) a period of one (1) year thereafter; or (ii) expiration of all Access Terms under all outstanding Order Forms and Addenda (the “Initial Term“), unless earlier terminated in accordance with this Section 10. The Agreement will automatically renew for successive one (1)-year terms, unless either Party provides written notice of its desire not to renew at least thirty (30) days prior to the expiration of the then-current term (the Initial Term, together with any renewal terms, collectively, the “Term“). The Access Term specified in any given Order Form Agreement will automatically renew for successive one (1)-year terms after the expiration of the initial Access Term specified in the applicable Order Form, unless either Party provides written notice of its desire not to renew at least thirty (30) days prior to the expiration of the then-current Access Term specified in any given Order Form. For any Access Term that is on a month-to month basis, either Party may elect to terminate the Order Form for that Application Service by giving the other Party at least thirty (30) days advance written notice of its intent to do so. For any Access Term that is yearly, either Party may elect to terminate the Order Form for that Application Service by giving the other Party at least thirty (30) days advance written notice of its intent to do so before the expiration of the applicable Access Term.

10.2 Termination for Breach. Either Party may, at its option, terminate this Agreement in the event of a material breach by the other Party. Such termination may be effected only through a written notice to the breaching Party, specifically identifying the breach or breaches on which such notice of termination is based. The breaching Party will have a right to cure such breach or breaches within thirty (30) days of receipt of such notice, and this Agreement will terminate in the event that such cure is not made within such thirty (30)-day period.

10.3 Suspension of Access. Parature may suspend access to the Application Services and/or the Support Site in the event any amount due under this Agreement is not received by Parature within ten (10) days after it was due.

10.4 Termination Upon Bankruptcy or Insolvency. Either Party may, at its option, terminate this Agreement immediately upon written notice to the other Party, in the event (i) that the other Party becomes insolvent or unable to pay its debts when due; (ii) the other Party files a petition in bankruptcy, reorganization or similar proceeding, or, if filed against, such petition is not removed within ninety (90) days after such filing; (iii) the other Party discontinues it business; or (iv) a receiver is appointed or there is an assignment for the benefit of such other Party’s creditors.

10.5 Effect of Termination. Upon any termination of this Agreement: (i) Customer will immediately discontinue all use of the Application Service, the Application Documentation, and any Parature Confidential Information; (ii) Customer will delete any Parature Confidential Information from Customer’s computer storage or any other media including, but not limited to, online and off-line libraries; (iii) Parature will delete any Customer Confidential Information and Customer Content from Parature’s computer storage or any other media including, but not limited to, online and off-line libraries (iv) return to Parature or, at Parature’s option, destroy, all copies of the Application Documentation and any Parature Confidential Information then in Customer’s possession; and (v) promptly pay to Parature all amounts due and payable hereunder.

10.6 Survival. The provisions of Sections 2.6, 6, 7.1, 8, 9, 10.5, 10.6, and 11 will survive the termination of this Agreement.

11. MISCELLANEOUS.

11.1 Entire Agreement. This Agreement sets forth the entire agreement and understanding between the Parties hereto with respect to the subject matter hereof and, except as specifically provided herein, supersedes and merges all prior oral and written agreements, discussions and understandings between the Parties with respect to the subject matter hereof, and neither of the Parties will be bound by any conditions, inducements or representations other than as expressly provided for herein.

11.2 Independent Contractors. In making and performing this Agreement, Customer and Parature act and will act at all times as independent contractors, and, except as expressly set forth herein, nothing contained in this Agreement will be construed or implied to create an agency, partnership or employer and employee relationship between them. Except as expressly set forth herein, at no time will either Party make commitments or incur any charges or expenses for, or in the name of, the other Party.

11.3 Notices. All notices required by or relating to this Agreement will be in writing and will be sent by means of certified mail, postage prepaid, to the Parties at their respective addresses set forth in the preamble to this Agreement, or addressed to such other address as the receiving Party may have given by written notice in accordance with this provision. All notices required by or relating to this Agreement may also be communicated by facsimile and/or other electronic communications provided that the sender receives and retains confirmation of successful transmittal to the recipient. Such notices will be effective on the date indicated in such confirmation. In the event that either Party delivers any notice by means of facsimile transmission or other electronic means in accordance with the preceding sentence, such Party will promptly thereafter send a duplicate of such notice in writing by means of certified mail, postage prepaid, to the receiving Party, addressed as set forth above or to such other address as the receiving Party may have previously substituted by written notice to the sender.

11.4 Amendments; Modifications. This Agreement may not be amended or modified except in a writing duly executed by authorized representatives of both Parties.

11.5 Assignment; Delegation. Customer shall not assign any of its rights or delegate any of its duties under this Agreement without the express, prior written consent of Parature, and, absent such consent, any attempted assignment or delegation will be null, void and of no effect.

11.6 No Third Party Beneficiaries. The Parties acknowledge that the covenants set forth in this Agreement are intended solely for the benefit of the Parties, their successors and permitted assigns. Nothing herein, whether express or implied, will confer upon any person or entity, other than the Parties, their successors and permitted assigns, any legal or equitable right whatsoever to enforce any provision of this Agreement.

11.7 Severability. If any provision of this Agreement is invalid or unenforceable for any reason in any jurisdiction, such provision will be construed to have been adjusted to the minimum extent necessary to cure such invalidity or unenforceability. The invalidity or unenforceability of one or more of the provisions contained in this Agreement will not have the effect of rendering any such provision invalid or unenforceable in any other case, circumstance or jurisdiction, or of rendering any other provisions of this Agreement invalid or unenforceable whatsoever.

11.8 Waiver. No waiver under this Agreement will be valid or binding unless set forth in writing and duly executed by the Party against whom enforcement of such waiver is sought. Any such waiver will constitute a waiver only with respect to the specific matter described therein and will in no way impair the rights of the Party granting such waiver in any other respect or at any other time. Any delay or forbearance by either Party in exercising any right hereunder will not be deemed a waiver of that right.

11.9 Force Majeure. Except with respect to payment obligations hereunder, if a Party is prevented or delayed in performance of its obligations hereunder as a result of circumstances beyond such Party’s reasonable control, including, by way of example, Internet access outside of Parature’s control, war, terror, riot, fires, floods, epidemics, or failure of public utilities or public transportation systems, such failure or delay will not be deemed to constitute a material breach of this Agreement, but such obligation will remain in full force and effect, and will be performed or satisfied as soon as reasonably practicable after the termination of the relevant circumstances causing such failure or delay, provided that if such Party is prevented or delayed from performing for more than ninety (90) days, the other Party may terminate this Agreement upon thirty (30) days’ written notice.

11.10 Governing Law. THIS AGREEMENT WILL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF VIRGINIA, WITHOUT REGARD TO CONFLICTS OF LAW PRINCIPLES THEREOF OR TO THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. FOR PURPOSES OF ALL CLAIMS BROUGHT UNDER THIS AGREEMENT, EACH OF THE PARTIES HEREBY IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN FAIRFAX COUNTY, VIRGINIA.

11.11 U.S. Government End-Users. Each of the Application Documentation and the software components that constitute the Application Service is a “commercial item” as that term is defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the Application Service and the Application Documentation with only those rights set forth therein.

11.12 Counterparts. This Agreement may be executed in any number of counterparts, each of which when so executed will be deemed to be an original and all of which when taken together will constitute one Agreement.

11.13 Headings. The headings in this Agreement are inserted merely for the purpose of convenience and will not affect the meaning or interpretation of this Agreement.

11.14 Publicity. In consideration for the rights granted under the terms of this Agreement, Customer hereby grants Parature the right to reference Customer as a customer of Parature and issue a press release to that effect.

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