On-Demand Customer Service, Customer Support & Help Desk Software

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Trouble Ticket System

Parature Complete Trouble Ticket System

A good trouble ticket system allows your end users to submit even complex problems and track the progress of their trouble ticket online anytime.

Parature's trouble ticket system has the flexibility to keep customers satisfied and your workflow efficient and streamlined.

Manages the ticket workflow with escalation and transfer rules based on any field option.
A full ticket history is available for storing, reopening or posting comments to resolved tickets.
Able to assign trouble tickets to specific team members
Automatically notifies managers when cases are not resolved within pre-defined limits

Feature Sheet

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What customers have to say about us

"Parature Customer Service™ software has helped us increase client satisfaction by providing our clients with a self-service portal complete with 24/7 access to information and ticket history. It has allowed us to service twice the number of clients without increasing the size of our service levels. Parature Customer Service software has also increased the efficiency across all our teams within the organization, improving processes among customer support, operations, development, and sales."
Director Global Accounts, Coremetrics

What customers have to say about us

With Parature, we have been able to reduce the issue resolution time by 50% and we reduced the amount of calls to our support center by 80%. This has helped us lower support costs, enable more efficient handling of trouble tickets, and require fewer customer support reps going forward.
Customer Support Manager - ExtendMedia

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