A good trouble ticket system allows your end users to submit even
complex problems and track the progress of their trouble ticket online anytime.
Parature's trouble ticket system has the flexibility to keep customers
satisfied and your workflow efficient and streamlined.
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Manages the ticket workflow with escalation and transfer rules based on any field option
- A full ticket history is available for storing, reopening or posting comments to resolved tickets
- Able to assign trouble tickets to specific team members
- Automatically notifies managers when cases are not resolved within pre-defined limits
"With Parature, we have been able to reduce the issue resolution time by 50% and we
reduced the amount of calls to our support center by 80%. This has helped us lower
support costs, enable more efficient handling of trouble tickets, and require fewer customer
support reps going forward."
Customer Support Manager - ExtendMedia
Parature Trouble Ticket System: Key Benefits
- Resolve issues faster
- Gauge the effectiveness of teams and processes
- Increase customer retention and loyalty
Contact us now for a product demonstration of our trouble ticket system.
"Parature Customer Service™ software has helped us increase client satisfaction
by providing our clients with a self-service portal complete with 24/7 access to information
and ticket history. It has allowed us to service twice the number of clients without
increasing the size of our service levels."
Director Global Accounts, Coremetrics
