Trouble Ticket Software

Parature software simplifies the whole trouble ticket process for faster, easier issue resolution.

Control Trouble Ticket Workflow

Establish trouble ticket escalation and transfer rules utilizing any field option. Use the rules to automatically allocate each trouble ticket to a specific team member based on skill-set. Managers can be alerted when cases are not resolved within defined limits via automated notifications.

Better Trouble Ticket Analytics

Track average time-to-resolution for each support ticket, as well as end user satisfaction. Every time a trouble ticket is sent, you capture important information including browser, operating system and IP addresses.

Customer Self-Service

Your end users can track the progress of their submitted trouble ticket online anytime, from anywhere. A full trouble ticket history is available for storing, reopening or posting comments to resolved tickets.

• Parature Trouble Ticket
  Feature Sheet
• How to Use a Ticket System to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction
  White Paper

Parature Trouble Ticket Software: Key Benefits and Features

• Resolve issues faster
• Gauge the effectiveness of teams and processes
• Increase customer retention and loyalty
• SaaS delivery gets you up and running quickly
• Secure – data safeguarded by state-of-the-art security technology

Contact us now for a product demonstration of our trouble ticket software.

By going with a hosted solution, we were able to get up and running in three weeks, and continue to benefit from seamless updates to the software." Vice President, Product Programs - ANGEL Learning, Inc