On-Demand Customer Service, Customer Support & Help Desk Software
Trouble Ticket Software
Trouble Ticket Software
Parature Trouble Ticket Software Strengthens Customer Responsiveness
Parature software simplifies the whole trouble ticket process for faster, easier issue resolution.
Control Trouble Ticket Workflow
Establish trouble ticket escalation and transfer rules utilizing any field option. Use the rules to automatically allocate each trouble ticket to a specific team member based on skill-set. Managers can be alerted when cases are not resolved within defined limits via automated notifications.
Better Trouble Ticket Analytics
Track average time-to-resolution for each support ticket, as well as end user satisfaction. Every time a trouble ticket is sent, you capture important information including browser, operating system and IP addresses.
Customer Self-Service
Your end users can track the progress of their submitted trouble ticket online anytime, from anywhere. A full trouble ticket history is available for storing, reopening or posting comments to resolved tickets.
Parature Trouble Ticket Software: Key Benefits and Features
- Resolve issues faster
- Gauge the effectiveness of teams and processes
- Increase customer retention and loyalty
- SaaS delivery gets you up and running quickly
- Secure – data safeguarded by state-of-the-art security technology
Contact us now for a product demonstration of our trouble ticket software.
- "By going with a hosted solution, we were able to get up and running in three weeks, and continue to benefit from seamless updates to the software."
- Vice President, Product Programs - ANGEL Learning, Inc
- "Parature Customer Service™ software has helped us increase client satisfaction by providing our clients with a self-service portal complete with 24/7 access to information and ticket history. It has allowed us to service twice the number of clients without increasing the size of our service levels. Parature Customer Service software has also increased the efficiency across all our teams within the organization, improving processes among customer support, operations, development, and sales."
- Director Global Accounts, Coremetrics
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