Parature for Associations

Provide Outstanding Member Service and Support

Parature Customer Service™ software works right alongside your AMS as a powerful “module” that focuses on the key service and support functions most crucial to your membership growth and retention. It's the smartest, most efficient way to serve, support, retain, engage with and maximise the value of every member.
Nearly 2 million association members today are supported by Parature.

Member Self-Service Helps You and Your Members

Your members expect the latest in online member self-service. With Parature, it's easy for you to provide a straight-forward, unified system that lets your members choose how they'd like to receive support. Provide anytime access to answers to frequently-asked questions via an online knowledgebase. Or allow your members to engage in live chats with support representatives.

Manage Member Support Requests Easily

We'll help you centralise and manage all inbound email so you can respond quickly, efficiently and consistently. Filter, prioritize and route support requests to the appropriate queue.

Gain Better Visibility into Your Membership Base

Keep tabs on member satisfaction with complete survey capabilities that provide a steady stream of valuable feedback – key to marketing future services and growing your membership base.

Parature helps you address hot topics proactively. For example, get an instant reading on the top ten customer issues at any point in time so you can make adjustments and plan your communications effectively.

Easy to Use

Parature provides the only true on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or internal IT help. A world-class hosting facility enables 99.5% uptime for every Parature customer. All data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is rapidly deployed.

Benefits

• Works easily with your association management software (AMS)
• Increase visibility into overall member satisfaction - proactively address issues and capitalise on trends
• Reduce repetitive inquiries
• Improve the efficiency of support teams
• Efficiently track, manage and respond to member questions
• Reduce the overall cost of member support
• No need for additional hardware, software or IT support