On-Demand Customer Service, Customer Support & Help Desk Software
Customer Support Software
Parature Customer Service™ Software: A Smarter, More Efficient Way to Service Your Customers
Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs.
Rather than piecing together incomplete or inconsistent information, Parature's online customer support software provides one big picture with 20/20 visibility across multiple Web-based support channels. All your customer history stays in one place.
Parature Portal™ provides a 24/7 professional, personalised external support presence.
Your portal looks identical to your website, so your customers feel comfortable that they're on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.
From the portal, your customers can access a fully searchable knowledgebase, submit tickets and even check on ticket status themselves.
Parature Knowledgebase™ The first go-to spot on your portal for customers to help themselves to documentation, product briefs, answers to frequently-asked questions and the very latest information.
Parature Ticket™ is a world-class lifecycle trouble ticket software management system for easy tracking, routing and resolution.
A comprehensive range of modules are all designed to further strengthen customer retention.
- Increase visibility into customer support issues
- Reduce issue resolution times and repetitive inquiries
- Drive down call volume, drive up service and satisfaction
- Encourage customer feedback
- Ensure more timely customer communication
- Keep better tabs on everything from emails and live chats to phone calls and Web forms
- Maintain a better handle on customer satisfaction - proactively address issues and capitalise on trends
Customer-Centric, not IT-Centric. Parature provides the only true on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or internal IT help.
- No other organisation has more experience delivering SaaS support. Fact is, Parature provides the only true on-demand 100% customer service software available. There's no software to download, no need to hire consultants or send staff to special training courses, no extra hardware to buy. You don't even need to rely on IT at all. We'll take care of everything for you, automatically, securely. All your maintenance and updates are managed and implemented by Parature. A world-class hosting facility enables 99.5% uptime for every Parature customer. All data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is measured in days, not weeks or months.
- Parature is faster and easier to deploy, period.
- "Parature Customer Service™ software has helped us increase client satisfaction by providing our clients with a self-service portal complete with 24/7 access to information and ticket history. It has allowed us to service twice the number of clients without increasing the size of our service levels. Parature Customer Service software has also increased the efficiency across all our teams within the organisation, improving processes among customer support, operations, development and sales."
- Director Global Accounts, Coremetrics
Knowledge Base Software | Case Management Software | Knowledge Management | Help Desk Software | Online Customer Support Software | Web Based Help Desk Software | Trouble Ticket software