Parature Download™

Provide Instant Access to Important Documents Your Customers Need

Sometimes it takes an image or video file to give your customers the complete answers they need. Parature Download™ gets the documents your customers need in their hands when they need it:

• Software patches and downloads
• Media and audio and video files
• User manuals
• Purchase contracts
• Sales brochures

Track and report on the download activity anytime. See the most popular downloads and adjust your support accordingly.

Parature Exclusive! Video Technology

Parature's exclusive video technology lets you upload and embed customer support videos right in your download centre or within knowledgebase articles. There's no better way to enrich your customers' self-service experience than with high impact video that shows step-by-step instruction.

Easy Set Up and Searching

Set up any number of customisable folders to streamline the organisation and management for even thousands of documents. Searching is easy with full search capabilities including natural language, Boolean and keyword search.

Get the Right Documents in the Right Hands

Set up permission levels for your downloadable files to make sure users have access to the appropriate documents. You can create End User License Agreements so your customers are automatically promoted to accept the agreement before downloading the file.

You can also associate products to files to limit end user access to just the information pertaining to the products they own.

Track Download History

Better plan future content and organisation of your download centre. Download metrics provide the intelligence you need to see, for example, how many times a file has been downloaded, when it was downloaded and by whom.