Parature for Education

Responding to high volumes of calls, emails and repetitive questions across your campus burdens your support department, decreases satisfaction and raises overall costs.

With Parature Customer Service™ software, you provide the best, most complete online customer service experience, no matter how many facilities and locations you serve, no matter where in the world your students are located.

• Parature for Education
  Industry Overview
• Florida Atlantic University's Students and Faculty Are Resolving 97% of Support Issues On Their Own by Using Parature
  Customer Success Story

Provide a Complete Self-Service Support Centre

Educational institutions face constant pressure to grow student support services without increasing support staff size. The more self-service you can offer, the better. With Parature, your portal provides a complete, professional 24/7 support presence that matches your unique needs.

Students, faculty and staff have immediate access to a robust knowledgebase where they can help themselves to schedules, manuals, policies, and all the latest information. In addition to providing student support, you can also set up your portal to allow faculty and staff to help themselves to payroll information, leave requests and other internal documents.

When more assistance is needed, students can easily submit a trouble ticket right from the Web, view its status and receive an automatic email notification when it's resolved.

Reduce Emails and Repetitive Questions

We'll help you centralise and manage all email communications, so you spend more time responding to the issues that need live assistance.

Create knowledgebase articles that address recurring problems and make them instantly accessible to students to resolve their own issues.

"Parature has allowed us at Brenau University to adapt a customer focus that we've never had before. It allows our students, our faculty, and our staff, most importantly our alumni, to use our knowledgebase in order to gain information they need to be successful. Thus, we build these relationships that we know will continue forever." Director of Web Strategy, Solution & Support – Brenau University

Ideal Support for Distance Education and Online Classes

As online classes grow in popularity, providing easily accessible support from a distance is imperative. Parature's Web-based campus support allows you to offer personalised support from any Internet connection anywhere in the world. Your students always have the support they need, no matter when they're online.

Easy to Use

Parature provides the only true on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or internal IT help. A world-class hosting facility enables 99.5% uptime for every Parature customer. All data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is measured in days, not weeks or months.

Benefits

• Easy to use – quickly build momentum and usage campus-wide
• Reduce repetitive inquiries and the high volume of technical support calls and emails
• Provide students, faculty and staff with the latest information
• Easier training for student support workers
• Always on, always available student and faculty support
• No need for additional hardware, software or IT support