Parature for Gaming

Give Your Gamers the Best Customer Service Experience

Parature lets you give your online player community the most complete online customer service experience that keeps them loyal and coming back for more. Parature Customer Service™ software integrates the customer portal, knowledgebase and ticketing in one dynamic, tightly unified system that manages all your support needs.

Your players' virtual world is always on. Parature's on-demand model keeps you up and running - and your gamers happy - no matter what. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or IT help.

Today’s top names in gaming are turning to Parature; there's no smarter, more efficient way to serve, support, retain, engage with and maximise the value of every person in your community.

Provide a Complete Self-Service Support Centre

Your portal provides a complete, 24/7 support presence to match your unique needs. From here, your users have immediate access to a robust knowledgebase where gamers can help themselves to tips, tricks, hints, downloads and all the latest information. Your users can easily submit even the most complex problems and track the step by step progress of their trouble tickets right from the Web, without ever having to contact your support people. A complete ticket history is always available for players to store, reopen or post comments to resolved tickets.

Reduce Emails and Repetitive Questions

High email volume slows the action for your gamers. We'll help you centralise and manage all email communications so you can respond quickly and efficiently. And as you build your knowledgebase that lets players find answers themselves, they spend more time playing. And your support team spends less time answering repetitive questions.

More Control and Flexibility

Adherence to your Code of Content is crucial to keeping your gaming enthusiasts safe and engaged. Automatic incident tracking lets you use player history to track incidents, create reports and initiate disciplinary action when necessary.

You can also analyse important player trends - for instance, get a handle on the top ten support issues, so you can be more proactive.

Parature helps you determine the most effective ways to strengthen and grow your player retention efforts. For example, set up different tiers of support based on your own business rules.

Easy to Use

Parature provides the only true on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or internal IT help. A world-class hosting facility enables 99.5% uptime for every Parature customer. All data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is measured in days, not weeks or months.

Benefits

• Encourage player feedback and interaction
• Reduce repetitive inquiries
• Maintain a better handle on overall gamer satisfaction - stay on top of trends
• Reduce overall costs
• No need for additional hardware, software or IT support