Integrating your Parature Customer Service™ software with other critical systems opens up a whole new level of visibility and intelligence for your organisation, leading to greater customer satisfaction. Our technology partners provide best-in-class applications that complement Parature's product suite to optimise performance, provide greater visibility and intelligence into customer service processes, and gain maximum return on investment.
Enhance your customers' experience, enabling them to proactively manage their accounts via phone self-service.
On-demand billing solutions and a monetisation platform offering the full spectrum of Billing and Subscription Management services.
Boomi and Parature help you to integrate your Parature Customer Service™ software with other critical software systems.
Enable screen sharing and remote control access to resolve customer issues directly from a support ticket, capturing session details in the ticket history.
Enable your organisation with the ability to track online gaming and social networking interactions to prevent online abuse, inappropriate activity and child related bullying.
Comprehensive game services management for the complete gaming lifecycle; customer service, technical support and game mastering.
Monitor Facebook Wall conversations, posts and comments in real time and provide 1-to-1 engagement directly in Facebook.
Video Clip - Press Release
Feature Sheet - White Paper
Provide your customers on Get Satisfaction with a simple escalation path to company answers and assisted support for questions that are not answered by the community.
Feature Sheet
Houndstooth and Parature help you to integrate your Parature Customer Service™ software with other critical software systems.
An industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products.
Enable filtering, moderating and monitoring tools for user generated content to ensure online environments are safe, productive and enjoyable.
Connect your development and support teams to seamlessly escalate and resolve issues without having to rely on emails or phone calls.
Allow unanswered questions in the Lithium community to be escalated and converted to a Parature ticket for an accurate and timely response.
Feature Sheet
Certified manpower to work with your existing staff, Parature system, and any third party or proprietary software to expand your hours while reducing cost.
Enable screen sharing and remote control access to resolve customer issues directly from a support ticket, capturing session details in the ticket history.
Enable the ability to track online gaming and social networking interactions to prevent online abuse, inappropriate activity and child related bullying.
Press Release
Seamlessly integrate Microsoft Dynamics and Parature to create and update account and contact information.
Press Release
Secure your company's sensitive data in the cloud and enable employees with one-click access to all your critical business applications.
Send real-time system and maintenance alerts via SMS and VoiceBlasts to your customers and your support team.
Seamlessly integrate Salesforce.com and Parature to create and update account and contact information.
Video Clip - Feature Sheet
Create personalised dashboards of your Parature system in just minutes.
Blog
Easily broaden knowledgebase search functionality to include internal documents, service desk systems, portals, file servers, emails, etc.
Parature's social media integration with Twitter empowers organisations to efficiently monitor tweets for proactive response and an improved customer experience.
Blog - Press Release
Increase customer retention, mitigate fraud losses and grow revenue via an integrated, on-demand solution that consists of three core services: billing, fraud screening, and chargeback management.
If you're interested in learning more about any of Parature's product integrations, or if you are interested in integrating something not shown here, please contact us.
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