Parature for Interactive Media

Keep Your Online Community Loyal and Coming Back for More

Parature lets you give your online community the best, most complete online customer service experience. Parature Customer Service™ software integrates the customer portal, knowledgebase and ticketing in one dynamic, tightly unified system that manages all your support needs.

Your highly interactive world is always on. Parature's on-demand model keeps you up and running - and your users happy - no matter what. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or IT help.

There's no smarter, more efficient way to serve, support, retain, engage with and maximise the value of every person in your community.

Provide a Complete Self-Service Support Centre

Your portal provides a complete, 24/7 support presence to match your unique needs. From here, your users have immediate access to a robust knowledgebase where gamers can help themselves to tips, updates, downloads and all the latest information. Your users can easily submit even the most complex problems and track the step by step progress of their trouble tickets right from the Web, without ever having to contact your support people. A complete ticket history is always available for customers to store, reopen or post comments to resolved tickets.

Reduce Emails and Repetitive Questions

We'll help you centralise and manage all email communications so you can respond quickly and efficiently. And as you build your knowledgebase that lets users find answers themselves, they spend more time engaged. And your support team spends less time answering repetitive questions.

More Control and Flexibility

The ability to send fast, automated responses to commonly-asked questions improves your overall customer communications and saves staff time. With Parature, the email response is sent and the ticket can be closed for you automatically.

You can also analyse important user trends - for instance, get a handle on the top ten support issues, so you can be more proactive.

Parature helps you determine the most effective ways to strengthen and grow your player retention efforts. For example, set up different tiers of support based on your own business rules.

Easy to Use

Parature provides the only true on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads or internal IT help. A world-class hosting facility enables 99.5% uptime for every Parature customer. All data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is measured in days, not weeks or months.

Benefits

• Get ongoing customer feedback to support cross selling and upselling future products and expanding your audience
• Provide one-on-one assistance with live chat
• Better manage your support workload. Monitor individual rep performance, track peak times.
• Reduce repetitive inquiries
• Reduce overall costs
• No need for additional hardware, software or IT support