On-Demand Customer Service, Customer Support & Help Desk Software
Knowledge Management Software
Knowledge Management Software
Parature Knowledgebase™: Essential Information at Your Fingertips
Parature Knowledgebase™ knowledge management software is the first place where customers go on the Parature Portal to help themselves to answers to frequently-asked questions, documentation, product briefs and all the latest essential information. It provides easy access to the answers your end users need most.
This central information repository offers 24/7 customer support, reducing your service requests while improving your support team's efficiency.
Flexible Publishing Workflow
Establish the workflow to best match your internal business processes. Parature's knowledge management application has a built-in workflow that helps you filter suggested support topics and ensure authors follow a standard publishing process.
Administrative responsibilities can be granted separately from management functions and content publication, providing further management flexibility.
A Great Internal Training Tool
The knowledgebase is an effective training vehicle for new customer support staff, reducing ramp up time and ensuring more consistent customer answers. It's also a smart overall knowledge management tool, helping you retain and safeguard knowledge over the long term.
Benefits and Features of Parature Knowledge Management Software
- Reduce issue resolution times and repetitive inquiries
- Reduce customer support requests
- Experience a quick deployment with an easy to learn interface and powerful WYSIWYG Editor
- Enhance your search capabilities with advanced search tools, such as keyword, natural language and Boolean
- Set up your portal to allow public or private access
- Assign limited or full permissions to end users
Contact us now for a product demonstration of Parature Knowledge Management Software.
- "With Parature, JobFox has been able to gain better visibility into the types of tickets that were being asked frequently, so that not only we can go back to our knowledgebase and improve on the articles we have there, but also I can get information I need to go back to our product team and really help them think about the types of enhancements they can make to our site, to ensure the questions we are getting never get asked in the first place so that the jobs seekers have a really great experience on our site."
- Client Services Manager, JobFox.
Knowledge Base Software | Case Management Software | Knowledge Management | Help Desk Software | Online Customer Support Software | Web Based Help Desk Software | Trouble Ticket software