Knowledge Management Software

Parature Knowledgebase™ knowledge management software is the first place where customers go on the Parature Portal to help themselves to answers to frequently-asked questions, documentation, product briefs, and all the latest essential information. It provides easy access to the answers your end users need most.

This central information repository offers 24/7 customer support, reducing your service requests while improving your support team's efficiency.

Flexible Publishing Workflow

Establish the workflow to best match your internal business processes. Parature’s knowledge management application has a built-in workflow that helps you filter suggested support topics and ensure authors follow a standard publishing process.

Administrative responsibilities can be granted separately from management functions and content publication, providing further management flexibility.

A Great Internal Training Tool

The knowledgebase is an effective training vehicle for new customer support staff, reducing ramp up time and ensuring more consistent customer answers. It's also a smart overall knowledge management tool, helping you retain and safeguard knowledge over the long term.

Benefits and Features of Parature Knowledge Management Software

• Reduce issue resolution times and repetitive inquiries
• Reduce customer support requests
• Experience a quick deployment with an easy to learn interface and powerful WYSIWYG Editor
• Enhance your search capabilities with advanced search tools, such as keyword, natural language and Boolean
• Set up your portal to allow public or private access
• Assign limited or full permissions to end users

Contact us now for a product demonstration of Parature Knowledge Management Software.