Parature Modules

No matter what your customer service and support needs are, Parature's integrated, multi-channel software suite is designed to meet the unique requirements of your organisation. Parature provides the only true, on-demand 100% customer service software available. There's no software to download, no extra hardware to buy. You don't even need to rely on IT; Parature takes care of everything for you, automatically and securely. All your maintenance and updates are managed and implemented by Parature. A world-class hosting facility enables 99.5% uptime for every Parature customer and all data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is measured in days, not weeks or months – Parature Customer Service™ software is fast and easy to deploy.

Modules

Parature Portal™ Provide a 24/7 professional, personalised external support portal that matches your customers' unique needs.
Parature Knowledgebase™ The first go-to spot on your portal for customers to help themselves to documentation, product briefs, answers to frequently-asked questions, and the very latest information.
Parature Ticket™ Track, route, and resolve support issues easily and quickly with a fully integrated, world-class lifecycle ticket management system.
Parature Chat™ Let your end users engage in live question and answer sessions directly with your support representatives.
Parature Report™ Real-time information in your hands to make smart decisions – gauge the performance of your support team, the value of content in your knowledgebase, or the overall quality of your products and services. Premium option
Parature Download™ Streamline document organisation and management – Get the documents your customers need the most in their hands, whenever they need it.
Parature for Facebook™ Easily be where your customers are - engage in their conversations and deliver quality support on your company's Facebook page.
Parature Activity™ Manage your team's most essential activities to ensure everyone is working at peak productivity across teams – schedule events, assign tasks and set up meeting.
Parature Asset™ Get meaningful insight into how your assets are running and how well they are supporting your business.
Parature Contact™ Grow your business relationships with this central repository for your valuable account and contact information.
Parature Feedback™ Provides a fully integrated means for you to easily and efficiently obtain valuable customer feedback from multiple support channels.
Parature Forum™ Build a strong user base by enabling your customers to interact with each other online, share ideas, find answers, and discuss common issues.
Parature Product™ Provide personalised support based on the specific products your customers have purchased.
Parature Survey™ Easily measure customer satisfaction and keep tabs of quality assurance anytime, while maintaining a quality customer experience start to finish.
Parature API™ A secure, public, REST-based XML Application Programming Interface (API) will provide seamless interaction between your Parature Customer Service software and other critical systems, improving customer support with this increased visibility between systems.

Customisation

Customizable Field Editor Control the information collected in your support application by creating an unlimited number of custom fields across multiple modules.
Customizable Notification Emails Proactively alert your customers about product maintenance, updates and more by establishing rules and alerts to automate your email notification process.
Customizable Workflow Control the way you service and support your customers by customizing the workflow procedures within the software to match your organisation's unique support process.
Customizable Tabs Customise the ‘tabs' within your Parature Service Desk to reflect your organisation or industry naming conventions.
Customizable Portal Customise the look and feel of your portal to match your organisation's website and point end users precisely to the information they need.
Custom Links Gain quick access to relevant information by creating and embedding Web link shortcuts to other Web-based applications.

Administration

Software-as-a-Service (Saas) – On-demand and fully Web-based Parature Customer Service software is fully Web-based, there's no software to download, no extra hardware to buy. The dynamic, on-demand software enables organisations to get up and running quickly, easily and efficiently.
Import Data Extend Parature to meet your unique requirements by easily importing existing data into your Parature software.
Export Data Extend Parature to meet your unique requirements by easily exporting data from your Parature software as needed.
Multi-Time Zone and Location Support Assign appropriate time zones and time formats according to the locations of your global support team.

Deployment

Departments Deploy multiple departments – connect your support organisation across multiple business lines or create separate dedicated sections for each department within your Parature software.
Support Plans Parature is invested in your success – our success is measured by yours. Parature's own customer support team is highly regarded by our customers and, of course, our customer support is powered by Parature. We provide several support options to accommodate the unique support needs of every organisation.	Platinum (Optional) Diamond (Optional)