Press Releases - 2009

Latest Parature news

Read about all the latest Parature news, including product announcements, new customers, awards and events.
*Click the links below to view the latest press releases or search our archives by year

Parature Announces 2010 Worldwide Users’ Conference
Customer Service and Support Industry Thought Leaders Will Gather in Las Vegas for ParaFest ’10 to Discuss Industry Best Practices and Trends
11/19/2009

Parature Best Practices Webinar Explores the Multi-Channel Service Environment
Services Technology Expert John Ragsdale to Discuss the Importance of Multi-Channel Service Options to Customer Retention
11/09/2009

Parature and ThePort™ Network Announce Strategic Partnership
Leading SaaS Providers Partner in the Association and Nonprofit Market
10/28/2009

Rosetta Stone Focuses on Customer Success with Parature Customer Service™ Software
Parature and Rosetta Stone Share the Same Customer Philosophy – Listen and Become Better
10/27/2009

Parature Ranked Number 235 Fastest Growing Company in North America on Deloitte’s 2009 Technology Fast 500™
Attributes Great Products, Services and Vast Market to its 565 Percent Revenue Growth
10/21/2009

Parature Announces New CEO Tim Davenport
Seasoned Software Industry Veteran Joins Company to Lead Growth Strategy
10/13/2009

Parature Releases Free White Paper on Customer Emotion as it Relates to Retention
White Paper Explores How Emotionally Engaging Customer Experiences Can Improve Customer Retention
09/25/2009

Parature Named to Software Magazine’s 27th Annual Software 500
Software Magazine Ranks Parature as one of the World’s Largest Software Companies with 63% Growth
09/18/2009

Parature Wins 2009 WebAward from Web Marketing Association
Corporate Website Recognized for Outstanding Achievement in Web Development
09/18/2009

Parature Releases Free White Paper on the Impact of Social Media in Customer Service
White Paper Explores Social Media and Its Effect on Customer Service and the Customer Experience
09/16/2009

Parature CEO and President to Speak at Sierra Ventures CIO Summit
Duke Chung Presents Parature to Fortune 500 IT Executives
09/10/2009

Aria Systems Selects Parature Customer Service™ Software
Parature Enables Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions to Improve Customer Service
08/27/2009

Parature Feedback™ Empowers Organizations to Move beyond Customer Satisfaction to Customer Loyalty
Organizations Can Easily Manage Customer Feedback to Instantly Gauge Customer and Account Happiness
08/27/2009

Parature Announces Mobile Application for the iPhone
Customer Service Software Suite Offers High Demand Advanced Mobile Technology to Reduce Customer Effort
08/18/2009

Parature Releases Free White Paper on Effective Strategies for Coaching Service Teams to Success
White Paper Explores a Fresh New Approach for Coaching Customer Service Professionals
08/18/2009

Parature Ranked as One of the Fastest Growing Companies in the Nation
Parature Ranks No. 1139 on the 2009 Inc. 5000 with Explosive Sales Growth of 277%
08/13/2009

Parature Customer Service™ Software Supports 3,000 Support Sites and More than 16 Million People Worldwide
Fast Growing Software Company Cites Multi-channel Support, Ease-of-Use and Affordability as Reasons for Continued Record Growth
08/13/2009

Parature Best Practices Webinar Explores Effective Strategies for Coaching Service Teams to Success
Communications Skills Expert Rich Gallagher to Discuss Step-by-Step Process for Effective Coaching and Feedback
08/12/2009

Parature Announces Social Media Integration with Twitter
Parature’s Twitter Integration Empowers Organizations to Efficiently Monitor Tweets for Proactive Response and an Improved Customer Experience
08/06/2009

Parature Chat™ Revolutionizes the Online Chat Experience for Organizations Worldwide
Parature Customers Leverage Chat in Both Sales and Support Environments to Increase Customer Satisfaction and Generate Revenue
07/30/2009

Parature Names Paul Ironside Senior Vice President of Sales and Chief Customer Officer
Fifteen-Year Sales Veteran Brings Strong Record of Strategic Sales Management and Revenue Growth
07/29/2009

Parature Releases Free White Paper on Delivering Exceptional Customer Service to Gaming Communities
White Paper Explores the Importance of a Dynamic Support Experience
07/28/2009

Parature Webinar Explores Customer Self-Service for the Gaming Community
Webinar Provides Insight into How a Leading Online Developer, Publisher and Distributor of Casual Games for the Mass Market Empowered their Players with Self-Service Support
07/20/2009

Parature Releases the Latest Version of the Industry’s Smartest Most Efficient On-Demand Customer Service and Support Software
Parature Delivers a New Generation of Multi-Channel Support
06/30/2009

IGN Entertainment Efficiently Serves Their Gaming Community with Parature Customer Service™ Software
Parature Enables Leading Internet Media and Services Provider to Deliver Superior Player Support
06/24/2009

Parature Named to JMP Securities 2009 Hot 100
JMP Securities Selects Parature as One of the Best Privately Held Software Companies
06/18/2009

Parature Releases Free White Paper on Using Web-based Support Tools to Improve Customer Service
White Paper Explores How Web-based Applications Empower the Population to Broadcast Their Sentiment across a Range of Media and Its Influence on Brand Identity
06/17/2009

Parature Announces ‘Best Practices in Customer Service’ Webinar Series
Industry Experts Will Deliver Thought Provoking Insight into Various Techniques for Delivering Exceptional Customer Service
06/09/2009

Parature CEO and President to Present at the MIT Enterprise Forum of New York City
Duke Chung to Speak on “Software as a Service (SaaS) 2.0” Panel
05/22/2009

Parature Webinar Explores the State of Enterprise Service and Support
Webinar Provides In-Depth Insight Into the Results of the ‘2009 Service & Support Metrics Survey’
05/21/2009

Parature Releases Free White Paper on the State of Enterprise Service and Support
White Paper Explores the Results of the ‘2009 Service & Support Metrics Survey’
05/20/2009

Parature Receives 2008 Communications Solutions Product of the Year Award
Parature Customer Service™ Software Recognized for Outstanding Innovation
05/20/2009

Trapeze Networks Selects Parature Customer Service™ Software
Parature Enables Leading Wireless Management Software Provider to Empower Customers with 24/7 Self-Service
05/11/2009

Second Annual Parature Legend Maker Awards Presented at ParaFest ‘09
IGN and Huddle Recipients of Parature Excellence Award for Customer Service and Support
05/07/2009

CEO of Zappos.com, Tony Hsieh, Delivers Inspiring Keynote Address at ParaFest ’09 in Las Vegas, Nevada
Respected Leader of Customer Service Phenom Zappos.com was Keynote Speaker at Parature’s Worldwide Users’ Conference
05/06/2009

Parature CEO and President Opens ParaFest ’09 with General Session Welcome Address in Las Vegas, Nevada
Duke Chung Announces Exciting New Products and Welcomes Customers, Partners and Prospects to Parature’s Worldwide Users’ Conference
05/04/2009

Author of Moments of Magic™, Shep Hyken, Delivers General Session Keynote Address at ParaFest ’09 in Las Vegas, Nevada
Respected Author and Speaker on Building Loyal Customer Relationships Captivates Audience as General Session Keynote Speaker at Parature’s Worldwide Users’ Conference
05/04/2009

Parature Receives 2009 CRM Service Rising Star Award from CRM Magazine
Parature Customer Service™ Software Recognized for Product Innovation
04/15/2009

Parature Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine
Parature Customer Service™ Software Singled Out for Helping Clients Improve CRM
04/14/2009

Sigmetrix Selects Parature Customer Service™ Software
Parature Enables Leading Software Developer to Provide Efficient 24/7 Customer Support
04/07/2009

Parature CEO and President to Present at the SmartCEO Summit
Duke Chung to Speak on Leadership Styles at the 4th Summit Event
04/06/2009

Parature Announces the Opening of its European Office
Parature Opens United Kingdom Office Located in Reading, Berkshire
04/03/2009

Parature Best Practices Webinar Explores How Colleges and Universities Can Successfully Support Thousands of Students and Staff across Multiple Campuses
Industry Thought Leader David Cano to Discuss Solving Support Challenges through the Implementation of On-Demand Software
03/25/2009

Parature to Present at the 2009 Game Developers Conference
Parature to Co-Present with Customer iWin.com in Business and Management Track
03/24/2009

Parature Announces Tony Hsieh, CEO of Zappos.com, as a Keynote Speaker at its Worldwide Users’ Conference
ParaFest ’09 to Feature Respected Leader of Customer Service Phenom Zappos.com
03/10/2009

Parature Named Software & Information Industry Association CODiE Award Finalist
Parature Recognized for Product Excellence in Two Categories by SIIA
02/26/2009

Parature CEO and President Duke Chung Named to “2009 Smart100” by Washington SmartCEO Magazine
Elite Group of CEOs selected for Leadership, Strategic Vision and Character
02/25/2009

iWin.com Selects Parature Customer Service™ Software
Parature for Gaming Enables Fast Growing Casual Games Distributor to Provide Efficient 24/7 Player Support through Targeted Knowledgebase Articles and Video
02/23/2009

Parature Vice President of Marketing to Present at the 6th Annual Bootcamp for Growing Companies and Entrepreneurs
Gary McNeil to Speak on the “Sales and Marketing Strategies for Growth” Panel
02/20/2009

Parature CEO and President to Present at Pacific Crest’s 2009 Emerging Technology Summit
Duke Chung to Speak on SaaS at the 4th Annual On-Demand Conference
02/18/2009

Parature CEO and President to Present at the 15th Stanford Accel Symposium
Duke to Chung to Speak on “SaaS Crossing the Chasm: Are We There Yet?” Panel
02/17/2009

Parature Releases Free White Paper on Strategies for Dealing with Difficult Customers
White Paper Explores the Latest Techniques and Skills for Managing Challenging Customer Interactions
01/26/2009

Parature Best Practices Webinar Explores the Latest Strategies and Skills for Managing Challenging Customer Interactions
Communications Skills Expert Rich Gallagher to Discuss Appropriate Techniques for Dealing with Difficult Customers
01/23/2009

Parature Opens Nominations for Second Annual Legend Makers Award
Parature Award for Outstanding Customer Service and Support to be Presented at ParaFest ‘09
01/22/2009

Webs.com Selects Parature Customer Service™ Software
Parature’s Dynamic Software Suite Reduces the Need to Hire Additional Customer Service Representatives for Fast Growing Maryland Firm
01/08/2009

Parature Wins 2009 SmartCEO/BDO Seidman Future 50 Award
Firm Recognized as One of the Fastest Growing Companies in Greater Washington
01/08/2009