Webinars

Best Practices in Customer Service

Staying current with industry trends to provide exceptional customer service and support is key to maintaining a strong, successful organisation. The 'Best Practices in Customer Service' webinar series spans a vast market of industry sectors from associations, education, gaming, interactive media, technology and more!

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Register for the Latest Webinar in Our 2010 Series

Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

Presenter: Paige Newcombe - Coremetrics
Senior Director, Global Client Services
Presenter: John Ragsdale - TSIA
Vice President of Technology Research
Date: Tuesday, March 30, 2010
Time: 2:00pm EDT

Why the Customer Experience Matters Most - Rosetta Stone's Customer Success Strategy

Presenter: Dr. Natalie Petouhoff - Forrester Research
Senior Analyst
Presenter: Jay Topper - Rosetta Stone
Vice President of Customer Success
Date: Wednesday, April 21, 2010
Time: 2:00pm EDT

In the Customers' Shoes: How Coffee Republic Built its Brand through Great Customer Experiences (UK Audience)

Presenter: Sahar Hashemi - Coffee Republic
Co-founder
Date: Wednesday, April 28, 2010
Time: 9:00am EDT/2:00pm BST

How Southwest Airlines Built a Culture of Customer Loyalty

Presenter: Lorraine Grubbs - Lessons in Loyalty
President
Date: Wednesday, May 19, 2010
Time: 2:00pm EDT

Why Customer Service is NOT Enough

Presenter: Lisa Ford - Going Beyond Good Service to Exceed the Customer’s Expectations
Creator of How to Give Exceptional Customer Service and author of Exceptional Customer Service
Date: Tuesday, June 22, 2010
Time: 2:00pm EDT

View our previous webinars

Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support

Presenter: Rich Gallagher - Point of Contact
Bestselling Author and Communications Skills Expert

The Nordstrom Way to Customer Service Excellence

Presenter: Robert Spector - "The Nordstrom Way"
Author/Speaker/Journalist