Webinars

Best Practices in Customer Service

Staying current with industry trends to provide exceptional customer service and support is key to maintaining a strong, successful organisation. The 'Best Practices in Customer Service' webinar series spans a vast market of industry sectors from associations, education, gaming, interactive media, technology and more!

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Register for the Latest Webinar in Our 2010 Series

How IGN Entertainment Increased Self-Service Rates to Over 90% Using Parature Customer Service Software

Presenter: Chris Henderson - IGN Entertainment

Date: Thursday, September 16, 2010
Time: 2:00pm EDT

View our previous webinars

How 2 Give GR8 #CustomerService & Have Your Followers 'Like' You in All Social Channels

Presenter: Rich Gallagher - Point of Contact
Bestselling Author and Communications Skills Expert

Why Customer Service is NOT Enough

Presenter: Lisa Ford - Going Beyond Good Service to Exceed the Customer’s Expectations
Creator of How to Give Exceptional Customer Service and author of Exceptional Customer Service

How Southwest Airlines Built a Culture of Customer Loyalty

Presenter: Lorraine Grubbs - Lessons in Loyalty
President

In the Customers' Shoes: How Coffee Republic Built its Brand through Great Customer Experiences

Presenter: Sahar Hashemi - Coffee Republic
Co-founder

Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

Presenter: Paige Newcombe - Coremetrics
Senior Director, Global Client Services
Presenter: John Ragsdale - TSIA
Vice President of Technology Research

Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support

Presenter: Rich Gallagher - Point of Contact
Bestselling Author and Communications Skills Expert

The Nordstrom Way to Customer Service Excellence

Presenter: Robert Spector - "The Nordstrom Way"
Author/Speaker/Journalist