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Management Team

Leaders in Customer Experience Management software

Duke Chung, Founder and Chief Marketing Officer

Duke Chung co-founded Parature in 2000 with a vision to provide superior customer support software accessible via the Internet. Today, Parature’s Software-as-a-Service (SaaS) product suite supports millions of end users worldwide in diverse industries from national associations, leading educational institutions, gaming & interactive media, manufacturing, services, and technology companies.

Duke is recognised as one of the top up-and-coming entrepreneurs in the Greater Washington Metropolitan region. Duke has been widely recognised for pioneering innovation with such honors as being named to Fast Company magazine's Fast 50, Washington Techway's top under-30 technology executives, Washingtonian magazine's Power 150 as a 'Rising Star', and more recently recognised by Bisnow on Business as a 'Top 35 under 35 Entrepreneur' in the Washington region. In 2009, Duke was named to SmartCEO Magazine's Smart100. Duke was also a contributing author to Inside the Minds: Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry by Aspatore Books. In the chapter entitled "Providing a Web-based Solution", he shares his perspective on how the Internet will change the way companies support their end users.

Duke is a frequent speaker at industry events and conferences throughout the country, including the Stanford Business School, Darden School of Business, Georgetown University, University of Maryland, Netpreneur, SearchCRM and Potomac Executive Biz.

Throughout his career, Duke has had the forethought and insight to recognise the undeniable benefits of delivering software-as-a-service. Prior to Parature, Duke co-founded Limespot, a company focused on providing students vital campus information over the Internet. While at Limespot, Duke experienced first-hand the advantages of a reduction in infrastructure cost and human requirements when delivering an application over the Internet versus delivering installed software. The realisation of strategies in which the Internet could improve the way business is done became the foundation for how Parature would be built.

Duke holds a B.S. in Operations Research and Industrial Engineering from Cornell University.

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