Dedicated Web Training
We’ll tailor your training to your individual business model. Now, with the
ease and convenience of the Internet, your team can follow along with our instructor right from their
Web browser.
Administrator Training
- Master the use of editors to customise workflows, rules and dependencies
- Create end user groups, control permissions on a granular level, filter portal content
- Learn how to make modifications to the portal to maximise customer satisfaction
Manager Training
- Learn how to use Parature’s reporting tools to gauge your team’s workload and evaluate team
and individual performance
- Use surveys and reports to analyze your customer base to best determine current and future
support and product needs
- Review concepts for building queues and routing rules to create seamless organisation and
automation
Customer Support Representative (CSR) Training
- Get an in-depth look at the features and functionality you need to use most
- Learn how to create custom field views and filter content to capture critical information
- Pick up time-saving tips and tricks to make it easy to communicate and collaborate with team
members and customers
Dedicated On-Site Training
Let us bring Parature training right to your office. Onsite training programs
are extremely customizable and hands-on – not one-size-fits-all -- so you have maximum flexibility to
get the right people at the right time in on the training.
We’ll walk your team through practical exercises and Q&A sessions to build the
most essential skills your team needs. Courses cover everything from the fundamentals to in-depth
topics for different user groups including administrators and managers.
For more information,
contact your account manager.
