Deflecting repetitive customer service and support questions; reporting on customer data; new Parature features and functionality; collecting customer data and maximizing the use of SLAs: the month of May features a treasure trove of free 30-minute customer service webinars presented every Wednesday as part of the popular Parature University Webinar series.
You don’t have to be a Parature customer to join in the customer-service-focused conversations, you only have to register. Get tips and best practices, learn more about Parature tools, and share in the discussion with other customer service executives, managers and representatives across major industries. Parature is dedicated to customer service, and customer service software, that revolves around you. May’s ParaU Schedule includes:
Techniques to Reduce Your Ticket Volume
May 02, 2012
If you are looking for more ways to deflect repetitive issues and reduce your ticket volume, this session will be for you! We’ll cover key items including troubleshooter, EasyAnswer, Auto Responders, highlighting key Items on your support portal and offering more support channels such as chat, KB, phone, etc.
Tips & Tricks for Designer Reporting
May 09, 2012
Well uncover the top features and capabilities within the custom Business Objects Reporting to help you get the most out of your data. Tips and tickets we’ll share include quick filters, ranking features, sorting data, custom variables and more.
Coming Soon: New Parature Features & Functionality!
May 16, 2012
Parature is excited to unveil new features and functionality!
Managing Customer Feedback: The Proactive & Reactive Approach
May 23, 2012
It’s important to give your customers a voice, review and evaluate customer suggestions and implement positive change! Come to this session to learn how to use Parature to collect feedback as well as overall best practices in responding to the feedback.
Maximizing Your Use of Service Level Agreements (SLAs)
May 30, 2012
Are you using Service Level Agreements (SLAs) to their full potential? SLAs not only control features your customers have access to on the portal but are also used to filter content as well as control ticket routing and alerts. Come to this session to learn the basics of SLAs and the multiple ways SLAs can be used throughout the Parature system.
For more information on each May Parature University webinar and to register, click here.