The gaming world is always online. Parature offers a dynamic, 24/7 solution specifically customized for the gaming community to keep your players enjoying the game instead of frustrated by disruptions. Our customers include industry leaders such as Nexon, Buffalo Studios and Double Down Interactive, so we have learned gaming customer service specifics from the best and continue to innovate based on our customers’ needs, desires and great ideas.
Playfirst Shifts to the Cloud with Parature to Deliver Multi-Channel Support to its Growing Base of Gamers
Discover how Playfirst, the leader of casual social gaming, centralizes support for their growing base of gamers without headcount on the support team.
- Reduce repetitive inquiries and support costs
- Centralize multi-channel customer support and customer data into one system
- Gain greater visibility of overall gamer satisfaction
- Integrate a 24/7 support center in game or on your social media page
Provide 24/7 Customer Support
Parature Customer Service Software for the gaming industry allows your online player community to get the best and most efficient customer experience possible through whichever channel they prefer, whether it’s live chat, email, trouble tickets, help desk, social media or even Parature’s intuitive self-service knowledgebase.
Through your company’s fully-customizable support portal, your players can submit even the most complex problems and track the step-by-step progress of their help ticket without having to contact a support representative. Robust tracking lets you view the complete history of player incidents and requests. With this information, you can analyze support trends to proactively add information to your self-serve knowledgebase, create reports, grow player retention efforts, set up support tiers and initiate disciplinary action for players if necessary.
iWin Lowers Cost of Support with Customer Self-Service
Discover how leading casual games provider iWin.com lowered the cost of support by leveraging the power of an integrated software suite to enable customer self-service.
Reduce Repetitive Questions
For the tremendous volume of questions and support requests associated with this large-scale, multi-level audience, a robust self-service knowledgebase is all important to help deflect help desk traffic and emails. In addition to providing answers to commonly asked questions, gamers can visit the knowledgebase and help themselves to tips, tricks, hints, videos, downloads, and all the latest information that keeps them engaged.
Parature offers an affordable knowledgebase solution that’s easy to use, easy to update, and tracks frequently searched issues so that you can add solutions to these in a prominent place on your knowledgebase. In addition, as a cloud-based solution, you can be using the system in days to improve your customer service efforts, and world-class security measures employed by Parature ensure your customer and company data remains secure.
Support Your Players through Social Media
Because the gaming community uses social media to interact with and comment on games, Parature also offers a solution that allows game staff to monitor their social media presence for any questions, support requests or inappropriate language, and respond accordingly in real time. Click here to read about Parature for Social Media.
Today’s top names in gaming are using Parature Customer Service Software. There’s no smarter, more efficient way to serve, support, retain, engage and maximize the value of every player in your community. For more information on Parature’s gaming solutions, Click here for a free demo, email us at [email protected] or call 1-877-GO-PARATURE.