Parature + Winvale

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Expectations are higher than ever for improved, cost-effective customer service from government agencies, as well as more efficient and effective internal communication and support. In addition to meeting congressional and OMB mandates, drivers include:

  • Budget constraints: find a cost-effective technology vs. building an in-house system; doing more with less
  • Increasing demands: customer service expectations continue to grow and channels continue to expand (i.e. mobile, social)
  • Security compliance: FISMA and FEDRAMP
  • Improving efficiency: implementing online self-service tools to deflect high-touch customer interactions; using technology to more effectively manage volume; making staff more productive through streamlined processes
  • Breaking down information and channel silos: creating a 360-degree, real-time view of each customer’s service history and relevant information
Parature + Winvale

Parature’s partnership with Winvale delivers a comprehensive cloud-based solution for government customers. Because efficient and effective internal and public-facing service and support is so mission-critical for public sector organizations, it is important that they have a cost-effective way to offer superior support across multiple channels. Parature Customer Service Software is just such a solution.

Winvale brings together best of breed technologies, domain expertise and professional services to provide high-impact solutions to government challenges. For our industry clients, we provide revenue-generating services to create a sustainable strategy for growth in the government market. For government customers, we offer the latest technology products and solutions through a wide variety of acquisition vehicles. For more information, visit winvale.com.

GSA Schedule # GS-35F-0074S

Why Parature?

Cloud-based Parature Customer Service Software improves the overall customer experience, reduces costs and streamlines service delivery across multiple service channels. Parature provides round-the-clock multi-channel support and allows departments and agencies to deliver prompt, consistent support and information across all service channels, including social media.

Feedback and reporting tools, combined with a centralized service desk, provide departments and agencies with a real-time, 360-degree view of their customers and the effectiveness of their service and support processes and staff.

For more information or a demonstration on Parature’s solutions for government, Click here for a free demo, email us at [email protected] or call 1-877-GO-PARATURE.