In the software and technology industries, providing superior customer service can truly set your company apart from the competition. When your customers can quickly and easily find the answers and information they need – wherever and whenever they need it – that creates an exceptional experience. Today’s top names in the software and tech industries use Parature to provide multi-channel support and assistance to their growing customer base. Parature offers a 24/7 cloud-based solution that’s uniquely customizable and keeps users satisfied and up-to-date with the product, services and solution support they need
Support Makeover Earns IBM Coremetrics Top Analyst Marks – Even as Company Reduces Support Costs
Discover how leading marketing optimization software provider IBM Coremetrics increased customer satisfaction, loyalty and revenue with Web self-service.
- Reduce repetitive inquiries with a 24/7 self-service portal with knowledgebase
- Provide consistent, real-time support and information across multiple channels, including social media
- Gain greater visibility of overall customer satisfaction
- Customizable to seamlessly match your branding
Provide Dedicated Multi-Channel Support
Parature Customer Service Software allows current and potential customers to get fast, knowledgeable product support on whichever customer service channel they choose, whether it’s live chat, email, trouble tickets, help desk, self-serve knowledgebase or social media. The Parature portal integrates seamlessly with your website to ensure customer trust and ease of use.
Through Parature’s fully-customizable, cloud-based support portal, customers can submit even the most complex problems and questions, and track the step-by-step progress of their help tickets without ever having to personally contact a support representative. Live chat also offers an additional online solution for even faster service.
Robust tracking and reporting tools allow you to view the complete history of all customer support requests and interactions to create reports, analyze support trends and identify common issues.
Reduce Repetitive Support Questions
For the high volume of repetitive support questions, a robust self-service knowledgebase can help eliminate a majority of the daily help desk tickets, emails and phone calls you currently receive. In addition to providing quick answers online to commonly asked questions, customers can visit the knowledgebase to help themselves to various downloads including software and product updates, information sheets, user manuals, how-to videos and more.
Parature’s knowledgebase is known for its ease of use and tracks frequently searched terms so that you can add the most commonly-searched terms and solutions in a prominent place on your knowledgebase.
Connect with Users on Social Media
Because social media is a common place for software customers to interact and ask questions, Parature also offers a solution that provides the ability to monitor social media venues for any questions, support requests or inappropriate language and respond accordingly in real time. Click here to read about Parature for Social Media.
Parature provides customer service software that revolves around you. For more information or a demonstration on Parature’s solutions for the service industry, Click here for a free demo, email us at [email protected] or call 1-877-GO-PARATURE.