Why Parature

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Parature, from Microsoft is a leading provider of cloud-based customer service software for more than 100 million end users worldwide. Parature helps clients which include Threadless, Ask.com, Tagged, iWin, Kohler and more, to deliver amazing customer experiences and to engage with their customers across multiple channels including email, live chat, help desk, self-serve knowledgebase and social media.

What We Offer
  • Customer service expertise: Parature has been a leader in web-based customer service software solutions for more than a decade. You benefit from a company that is an expert in the industry and is known for customizing its innovative customer service solutions to meet our clients’ unique business needs.
  • Comprehensive software: Parature’s web-based, software-as-a-service (SaaS) solution provides everything you need to monitor, manage, respond to, analyze and report on all your customer interactions – all from one centralized location. Our solutions provide a complete view of your customer service efforts, so you can make informed business decisions and increase efficiency in all your business practices.
  • SaaS: easy to use and install: Parature saves you time and money because there’s no software to install, and no involvement from your IT staff is required to begin using it. You can immediately begin focusing on better and more efficient customer service efforts instead of on the technology you just purchased. Plus, Parature integrates world-class security features to ensure your information is always secure.
  • Multi-channel service and innovation: With Parature’s cloud-based customer service solution, customers can reach you in whatever way is most convenient for them, whether it’s live chat, email, help desk, your self-service knowledgebase, social media or mobile. By centralizing your multi-channel customer service efforts through Parature, you can grow your customer base and customer service efforts without adding staff.

What Sets Us Apart from the Competition
  • Personalized customer service: When you select Parature, you don’t get another software vendor. You get a partner who is invested in your success. Our customers are passionate about Parature’s customer service efforts. They know our names, and we know theirs, because we listen and engage with our clients. Our customers’ ideas, needs and suggestions are what drive Parature’s innovations and improvements.
  • Customizable solutions: Parature software is not a cookie-cutter product. Our solutions are tailored to your unique business needs and workflow, so you can maximize your investment rather than wasting money on features or functionality you don’t use or need.
  • Flexibility and scalability: Parature’s customer service solutions are designed to grow with you, so you don’t have to start over with new software in a few years. Its applications easily integrate with other areas of your business including billing, training, product development, and our custom tracking and reporting tools provide you with the information you need for business growth. Parature offers customer service software that revolves around you.
What Our Customers Are Saying
  • “Customer service really makes them stand out.”
  • “Probably deployed the best product in the industry.”
  • “Can’t think of how they could improve.”
  • “They listen to what people are asking for.”
  • “Parature lived up to expectations and beyond.”

Our customers are passionate about Parature’s commitment to customer service, and we’re passionate about them. Find out more about the best customer service experience and solutions available. Click here for a free demo, email us at sales@parature.com.

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