Individualized Implementation

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As the only company solely dedicated to custom, cloud-based customer service and help desk support software, you might imagine that we are very serious when it comes to serving and supporting our own customers. It’s true; we are like Clint Eastwood serious. Our brand promise is “customer service software that revolves around you,” and we mean it. That’s why we take a uniquely individual approach when it comes to the implementation of your Parature solution.

Installing customer service software and then making it work correctly and efficiently for your business can take months when you purchase a canned product. We don’t offer canned products or implementation by can opener here at Parature (even though our logo would look mighty good on a swagalicious can opener). We offer real live people who provide exceptional service. Our dedication shows in our implementation success rates and outrageously on-track delivery times that exceed our customers’ expectations and beat the competition hands-down.

That’s why IBM Coremetrics chose Parature over all of the other customer service software providers it had researched. “We chose Parature because they seemed to be more flexible in meeting our needs and our very stringent timeline,” said Paige Newcombe, Senior Director of Global Client Services.

“And quite frankly, we felt like we could develop a better relationship with Parature based on the service we received not just from sales but the professional services side.”

A Custom Solution to Match Each Customer’s Needs

Prior to installation, Parature determines your organization’s unique needs and priorities, and then we configure our customer service / help desk solution’s features and functionality to best serve you. Our product-focused expertise can turn you into a customer service legend in your industry far sooner than you expected, and our “train the trainer” model brings your entire team up to speed in no time. Using Parature quickly becomes second nature until you and your staff can’t imagine living and working without it (and then you start wearing lots of orange, just like us).

We’ll also make sure that if you’re importing data from another system, that it is imported accurately and quickly. And once your Parature system is configured and you’re on your way, you’ll be fully supported with access to the Parature Support Team plus our active online community of Parature users where you can share and exchange customer service questions, ideas and best practices with the best in the business.

For more information about Parature Implementation Services, contact [email protected].