Why Parature?

Why Go with Parature's Online Customer Support Software on Demand?

Performance...Security...Customization...this is the foundation of a Parature solution. A proven leader in online customer support software and help desk support software solutions, Parature drives support teams to move their service to the next level and consistently exceed customer expectations. Combining award-winning usability, integrated functionality, and global capabilities, Parature web based help desk software applications have earned the trust of over 7 million users.

By offering customer support software on demand, Parature guarantees that all customers have access to top-notch customer support 24 hours a day, 7 days a week. The innovative architecture and easy to use interface in this world-class online customer support and IT help desk software guarantees that your support department and your customers will have a great experience.

Top 10 Reasons to Use Parature (  PDF Version )

First rate usability
Ask our users. They come from all walks of life and all levels of technical expertise, yet they will all tell you that Parature is the Service Desk they love to use. Accessed through the Support Portal, the user interface is well organized, easy to navigate, and in tune with user’s needs.

World-class Security
Parature provides state-of-the-art security to ensure that your customer data is never compromised. By making security a central principal, we deliver guaranteed reliability and data security, giving you privacy and peace of mind.

Advanced Support Portal customization
Parature’s enhanced Support Portal design tools offer you full control over customizing the portal. Upload files and images, download and edit the Cascading Style Sheet (CSS), and more to match your support portal your business needs.

Unlimited workflow customizations
Utilize complete control over custom workflows in all Parature modules to design a process that matches your unique support procedures. The flexible business rules engine also enables you to create advanced automated processes. Send emails, update tickets, or contact customers without touching your system.

Globalization
Enable global customers to view their support portals, fields, tickets, knowledge base articles, and emails in a number of different languages using Parature’s customer support software on demand.

Advanced automated processes
Use the flexible business rules engine now across all modules to create a set of criteria that triggers subsequent actions, such as sending an email or updating a ticket.

More robust reporting
A brand new robust reporting system ensures that you can drill down, slice and dice, and dissect metrics on the most granular level across all modules.

Enhanced performance
We have optimized performance in Parature’s online customer support software across the board, so now you can enjoy faster page loads, quicker queries, and rapid responses.

Complete audit trail history
In Parature’s customer support software on demand every action, email and change to each item across all modules is clearly tracked in the audit trail. This allows you to trace a detailed history of each step that was taken to resolve every support request.

Build online communities
Enable your end users to network and build advantageous peer to peer relationships, through online discussion boards with Parature’s Forum.